Unbelievably inept training and day to day operations. - Mid Level Management AIG Employee Review

1.0
Dec 12, 2013
Recommend
CEO approval
Business Outlook

Pros

If you negotiate well going in you can get a reasonable salary. The offices are fairly nice and the benefits are good if you are able to use them.

Cons

Absolutely zero training in software and lack of IT assistance. It takes weeks to get a problem fixed and this is company-wide. There are no on the ground IT helpdesk people to assist. Software packages are rampant with no explanation of a) why you need it or b) that it will actually work at any point in time. They've gone to managed printing and we experienced weeks of it not working. (This in pursuit of the paperless office. I suppose that's one way to get there.) The attitude of the CEO and the staff I've dealt with is "it's your problem. Fix it." The HR department gave absolutely false information in the door. There are no raises available period. While I understand a freeze after the bailout, that money has been paid back and the company is recovered. How can a huge corporation function with no well trained HR staff and an inept IT department? Biggest mistake I have ever made.

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5.0
May 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Good vibe and work life balance

Cons

slow and outdated tech stack

2.0
May 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Salary and vacation days are good but be careful you are not taking on multiple roles for this position.

Cons

If you’re considering applying, make sure to ask in the interview: Will there be someone else doing what I am doing? If not, the team is understaffed and all the responsibility will rest on your shoulders. Even with the vacation days, your days will be swamped and stressful. It is NOT worth it. Out of curiosity, I’ve been looking at their latest job postings for my department and there is so much packed into one role, it’s wild. You can tell the person they’re trying to replace clearly wore too many hats and it will be a long struggle to fill this position. Are my team members working in other time zones? You can face several early morning calls based on their hiring pattern. Some teams will require annual or quarterly traveling. Over the years, the company is hiring mainly white managers domestically in the USA, while lower roles are hired abroad or contractors. Meetings to accomodate offshore hours are brutal. What percentage of the day is in meetings? If you don’t have time to deliver on output because of meetings, you will likely have to stay late to complete the work. The company seems to hire very good talkers but not a lot of do-ers. Several meetings involved more people than needed. Managers seem to think “if I have to suffer through this meeting, everyone has to suffer”. If managers are fortunate enough to delegate the deliverables, they can handle some meetings by themselves. Who would be handling my onboarding and training when I start? If it is not your direct manager, your early success will be at the mercy of your peers who understandably are not responsible for onboarding you. Sadly, I have observed that the people-managers do not like to manage people. In fact, they value those that manage the manager and the team’s roadmap plan for them. The managers don’t seem to want to oversee the team or their deliverables. If there is a job change (salary, position, hours) how is that communicated? In my experience these things were not communicated or consented to. The change would apply in the system and you would have to conform accordingly.

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