Horrible Management - Anonymous AIG Employee Review

1.0
Jan 29, 2019
Recommend
CEO approval
Business Outlook

Pros

Excellent PTO offering Excellent 401(K) matching program Bonus is good, if you get one

Cons

Way too many levels of managers. They have 7-8 layers of managers in various departments. In some instances there are more managers than people who do the actual work of writing policies or managing claims. They are trying to save costs by not replacing workers at the bottom levels and this creates situations where the people who do the necessary work of insurance are overworked. The technology is horrid. They push out systems that are inefficient and not catered to the specific departments using them. The systems often crash and the Help Desk is useless. There are no more on-site IT techs so it takes days or weeks to resolve even simple computer issues. The attempt to hub everything from Human Resources to IT is short-sighted and creates a block of work flow. The people in the hubs frequently have no answers and there is frustrating delays to get anything done. Also, HR often does illegal things because they are clueless about state-specific obligations and requirements.

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5.0
Feb 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Good benefits, good people in New York

Cons

Management out of touch with reality

2.0
May 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Salary and vacation days are good but be careful you are not taking on multiple roles for this position.

Cons

If you’re considering applying, make sure to ask in the interview: Will there be someone else doing what I am doing? If not, the team is understaffed and all the responsibility will rest on your shoulders. Even with the vacation days, your days will be swamped and stressful. It is NOT worth it. Out of curiosity, I’ve been looking at their latest job postings for my department and there is so much packed into one role, it’s wild. You can tell the person they’re trying to replace clearly wore too many hats and it will be a long struggle to fill this position. Are my team members working in other time zones? You can face several early morning calls based on their hiring pattern. Some teams will require annual or quarterly traveling. Over the years, the company is hiring mainly white managers domestically in the USA, while lower roles are hired abroad or contractors. Meetings to accomodate offshore hours are brutal. What percentage of the day is in meetings? If you don’t have time to deliver on output because of meetings, you will likely have to stay late to complete the work. The company seems to hire very good talkers but not a lot of do-ers. Several meetings involved more people than needed. Managers seem to think “if I have to suffer through this meeting, everyone has to suffer”. If managers are fortunate enough to delegate the deliverables, they can handle some meetings by themselves. Who would be handling my onboarding and training when I start? If it is not your direct manager, your early success will be at the mercy of your peers who understandably are not responsible for onboarding you. Sadly, I have observed that the people-managers do not like to manage people. In fact, they value those that manage the manager and the team’s roadmap plan for them. The managers don’t seem to want to oversee the team or their deliverables. If there is a job change (salary, position, hours) how is that communicated? In my experience these things were not communicated or consented to. The change would apply in the system and you would have to conform accordingly.

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