On a downward trend - Underwriting Technician AIG Employee Review

3.0
May 4, 2012
Recommend
CEO approval
Business Outlook

Pros

I really enjoyed my early years at Chartis. I learned a lot, and moving up was easy so long as you were competent. Also, since the company is large, there is a lot of variety in the work and interacting with the different departments. The people are awesome. Management is really friendly towards education and certification (though they don't push you like some competitors do - for good reason).

Cons

The company is a free-for-all. Chartis has a reputation for it in the industry. Many departments don't have formal training programs, and many employees don't have clear job descriptions or authority guidelines. This is true at all levels, so that managers end up knowing just as little as their employees. Some of the systems are very old and cumbersome. There is a ton of management, but most don't actually have the authority or power to push for real change. In the past year, there have been many changes in the company. Many of them, in my opinion, have been poorly implemented. The fact is, the company isn't profitable, and it probably won't be so for a long time. Promotions (or any job opening for that matter) are rare and far between, and everyone is constantly stressed about layoffs. The new global job grading system tries to bring the company into the modern world, but it still lags behind competitors like Zurich and State Farm that have levels within each level, making authority and responsibility much clearer. Seriously, most job grades have salaries that range for over $100K from min to max. That is not a modern job grading system. The new performance review system is also flawed. How do you expect pools of 40 or more managers to come to any meaningful agreement on the performance of their employees. It means that employee performance gets judged on the persuasion skills of your manager.

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5.0
Jun 11, 2026
Recommend
CEO approval
Business Outlook

Pros

The 401(k) matching contribution is excellent.

Cons

Commuting to New York City four days per week. The schedule does not allow for remote work.

3.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

AIG pays well. Pretty good benefits package & bonus structure.

Cons

The work is wild at AIG! Also, there are ALOT of people at AIG so, everybody has to weigh in on everything you do...keeping you bottlenecked in your work flow. AIG is not the place for a brand new, entry level adjuster breaking into the commercial space and they pretty much only hire experienced people HOWEVER, it does not matter-management will not trust your experience therefore, there is little to no autonomy! You will find yourself touching the same thing 3 or 4 times because your always waiting on permission or someone else's opinion on something, etc. You got to get permission to send for conflict check, got to get an opinion to answer a demand, a tender, an ROR ltr. .. they pounce on defense counsel's hourly rate to be cheap with them which makes them work w/less efficiency...dragging the claim out so they can get their billable hours. You will work your fingers to the bone for that good pay & you will be frustrated and exhausted, ALL THE TIME!...The environment is pretty stuffy w/a very high stress level, (especially with long time AIG employees who definitely drink the "kool-aid" and think they are hot stuff). They will keep you in dumb meetings on your claims all the time presenting your claims with everyone scared to make a decision plus, they never want to pay the claims, they are cheap as hell. They will make you have to scramble at a mediation to get more money even though you told them what you needed when they forced you to present the same claim to 3 different people before the mediation date. To me, management are glorified overseers who still handles the claim...they just tell you what to do or, they come behind you and second guess everything. And, they are trying to enforce 3 days in-office a week (which is hell for ATL traffic) plus, it's crowded on the elevator (which seems to get stuck more often than what I am comfortable with) and trying to find a desk when everyone decides to come in at the same time. It's a good temporary move....if you need the advanced commercial experience and/or want to reset your pay...stay for 1-2 yrs then, go somewhere else with work from home and a little more professional autonomy.

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