Just not the company it once was! - Client Support Specialist ADP Employee Review

2.0
Sep 30, 2014
Recommend
CEO approval
Business Outlook

Pros

Allowed to work from home in poor weather - albiet - depending on your manager - some frowned upon the decision of working at home! Made no sense as in a snow storm why would we danger ourselves ? 401k and stocks

Cons

In the call center - you are not a person but a body on the phone who is literally not allowed to need a moment for the restroom or perhaps refilling your water bottle as you are on the phone literally all day. years ago - we had year end -= with 100 calls in queue - those days are no more- we are expected to provide the upmost in customer service in literally less than a minute - and all client s need to reference our name in quality survey just to get our 5 cent raise! I left due to illness - brought on by stress

Explore other reviews about ADP

5.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Great pay, good work life balance

Cons

Hard work but worth it

2.0
Jun 15, 2026
Recommend
CEO approval
Business Outlook

Pros

- Established company with a long history and relatively stable business operations. - Provides a sense of job stability compared to many organizations navigating rapid changes in the current AI-driven market. - Lower risk of frequent restructuring or large-scale layoffs than many high-growth technology companies. - Opportunity to work with experienced employees who have deep institutional and domain knowledge. - Predictable work environment that may appeal to individuals seeking long-term stability over rapid change. - Strong choice for professionals who value job security and a steady career path in an uncertain economic climate.

Cons

- Documentation is limited or rusted, and many operational processes lack clear runbooks or standardized procedures, making onboarding and troubleshooting more difficult than necessary. - If you're coming from a modern, fast-paced engineering environment, the organization may feel behind current industry practices and tooling. - Internal politics can sometimes outweigh technical merit or execution. - There are teams with very long-tenured employees where change and innovation can be difficult to drive. - Decision-making often involves multiple layers of approval, resulting in significant bureaucracy and slower execution. - Processes can move slowly, and collaboration is not always transparent across teams, leading to inefficiencies and occasional confusion around ownership. - In some areas, roles, responsibilities, and operational processes are not clearly defined, creating unnecessary chaos and inconsistent ways of working. - Engineering standards and best practices vary considerably between teams, making cross-team collaboration challenging. - Organizational change tends to happen slowly, which can be frustrating for employees who are focused on modernization, automation, and continuous improvement.

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