Implementation - Great job if you love long hours and want to end up on stress leave - Implementation Specialist ADP Employee Review

1.0
Sep 1, 2017
Recommend
CEO approval
Business Outlook

Pros

The work is interesting and the people at the company are very nice. At some locations there is work from home opportunity

Cons

The workload is unreasonable particularly at year end. 10 hours a day is normal and some managers won't pay you for the extra hours. At year end, (Nov - mid January) working more than 10 hours a day is not unusual. The weeks of training provided when you start sounds very impressive but aren't nearly enough for you to be able to competently do your job and the ongoing support and promised mentoring is seriously lacking, mainly because the assigned mentors are too busy for the people they are supposed to be working with. The average implementation specialist either quits or is terminated by year 3 and each year the company does a "culling". If they are terminated it's because something went seriously wrong during an implementation (whether the client or ADP was responsible has no bearing), or the implementation specialist was too low on their annual quota.

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ADP Response
8y
Thank you for sharing your honest and specific feedback with us. We will share this review with our Canada Implementation teams to help improve our processes.

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5.0
Apr 22, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great culture with great leadership

Cons

Too many strategic changes and products

2.0
Jun 15, 2026
Recommend
CEO approval
Business Outlook

Pros

- Established company with a long history and relatively stable business operations. - Provides a sense of job stability compared to many organizations navigating rapid changes in the current AI-driven market. - Lower risk of frequent restructuring or large-scale layoffs than many high-growth technology companies. - Opportunity to work with experienced employees who have deep institutional and domain knowledge. - Predictable work environment that may appeal to individuals seeking long-term stability over rapid change. - Strong choice for professionals who value job security and a steady career path in an uncertain economic climate.

Cons

- Documentation is limited or rusted, and many operational processes lack clear runbooks or standardized procedures, making onboarding and troubleshooting more difficult than necessary. - If you're coming from a modern, fast-paced engineering environment, the organization may feel behind current industry practices and tooling. - Internal politics can sometimes outweigh technical merit or execution. - There are teams with very long-tenured employees where change and innovation can be difficult to drive. - Decision-making often involves multiple layers of approval, resulting in significant bureaucracy and slower execution. - Processes can move slowly, and collaboration is not always transparent across teams, leading to inefficiencies and occasional confusion around ownership. - In some areas, roles, responsibilities, and operational processes are not clearly defined, creating unnecessary chaos and inconsistent ways of working. - Engineering standards and best practices vary considerably between teams, making cross-team collaboration challenging. - Organizational change tends to happen slowly, which can be frustrating for employees who are focused on modernization, automation, and continuous improvement.

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ADP Response
4d
Thank you for sharing your insights on your contractor experience at ADP. We value your feedback.
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