My experience at ADP felt very call-center oriented, and personally I felt the pay didn’t fully match the workload. Shifts can be close to 10 hours with only two 15-minute breaks and a 30-minute lunch, which can feel restrictive when you’re consistently on calls. There’s also a high level of monitoring, and growth can seem challenging since most of the time is spent handling calls with limited flexibility. It can be a good place to gain experience, but it may not be ideal if you’re looking for faster career progression, flexibility, or higher compensation.