Recruiters and HR are very misleading about what the job actually requires and what the expectations are. Once training starts, your job description changes. The job is WAY more sales/money driven than they lead you to believe.
I was hired for the collections dept and went in knowing there would be a high expectation to bring in payments/money, however, the company culture was much more careless than I anticipated. They don't care if they help people in bad financial situations (as they lead you to believe), and you have no opportunity to work with customers in a positive environment to help them and still do your job, you are just supposed to snake money from people whether they have it to give or not.
Also, training was incredibly boring, the first week felt like the first week of kindergarten - because that's how they treat employees. I think the one hour training on how to use our employee badges at the front doors was highly insulting. And you are reminded on more than an hourly basis that you are not allowed to be late or be sick - no exceptions.
The work schedule is also misleading, as it would seem like a good idea to have a flex schedule and choose what time of day to work. However, the schedule is actually never set and can change from week to week. And for those on a fulltime-flex schedule, you sometimes only work 20 hours a week, which really lowers your paycheck.
