Team leaders play favorites / nepotism, people with management experience and great stats and or skills to move up are passed over for brown nosers who suck up to the managers who are unqualified. Team Leaders often seem unaware of the department procedures and don't seem to know how to handle the calls in the department.. HR and the team leaders are all friends so if you have a issue and go to HR don't expect any help from them, in fact its strongly recommended that you don't speak with HR at all, trust me it will do more harm than good. If you suspect any issues in the department you are in, request a transfer to another department right away, overall a terrible atmosphere and non stop calls that are inbound and outbound at the same time. If you are a hard worker and expect to be recognized for that, move on to another company. If you are good at bringing the managers a apple and smiling and saying hi to them everyday, and enjoy being treated as a number and disrespected by incompetent Team Leaders this could be the job for you. If you are sick you will be written up unless you can predict your illness, Discover wants you to call in the day before you are sick, I'm never sick, so this didn't happen to me personally, but yet another inane policy Discover implements here and seen plenty of coworkers who were written up for not being able to predict their illness in time.
