Discover reviews

too many useless meetings. no one knows what the other is doing, you get too much conflicting information. very high call volume of over 100 calls on a typical day. they work you to the brink while supervisors and up are doing whatever they are doing. they will never jump on the phone to help the queue, or help you in general tell you to sue your resources and continue have a casual conversation in the department chat about something totally unrelated to the job, like salsa and other recipes. Supervisors do absolutely nothing it seems. they are too busy having a "cocktail hour meeting" on company time while agents are DOWNING. they do not care about their customers AT ALL. they want you to get them off the phone as soon as they come on your screen. you are encouraged to not ask them if they need help with anything else. "if they need something else they will callback." and the previous CEO came in for less than a month, sold the company to Cap One and DIPPED. we all found out from our friends/family about the "merger". also if you have worked a call center job you will drown, everything is backwards and over complicated.

No cons as such, that's all