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      Discover Customer Service Rrepresentative reviews

      3.3

      32% would recommend to a friend

      (205 total reviews)
      avatar

      Michael Shepherd

      31% approve of CEO

      28% positive business outlook

      Ratings by demographic groups

      Customer Service Rrepresentative employees have rated Discover with 3.3 out of 5 stars, based on 205 company reviews on Glassdoor. This indicates that most Customer Service Rrepresentative professionals have a good working experience there. Discover is rated in line with the average (within 1 standard deviation) by Customer Service Rrepresentative professionals compared to other employers within the Finanzas industry (3.7 stars).

      Reviews by job title

      205 reviews
      1.0
      Jun 22, 2022

      I regret working for this company

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      PTO and good Medical benefits

      Cons

      Low pay, EXTREMELY HIGH CALL VOLUMES, a lot of fraud, very angry customers, not a good job for your mental health, management doesn't care about you not having a second to breathe in between each call, very little ability to help customers with their account issues, most times you're told all of the things you can't do for a customer leaving you to be CONSTANTLY cursed out. Team Leads don't care how taxing it is to be frontline taking all of the heat for the company's short comings. I could literally go on for days! Looking for a new job now!

      Viewing 100 - 102 of 205 Reviews
      Related searches: Discover Customer Service Rrepresentative jobs | Discover salaries | Discover benefits | Discover interviews | Discover conversations
      Discover reviewsDiscover Customer Service Rrepresentative reviews

      Glassdoor has 5,591 Discover reviews submitted anonymously by Discover employees. Read employee reviews and ratings on Glassdoor to decide if Discover is right for you.