The most clique-ish place I've ever worked ESPECIALLY in the technical support dept. TS supervisors are clueless and useless aside from coaching you on metrics.
HR doesn't care about you past recruitment, and bringing up any issues to their attention can bite you in the but, if you aren't flat out ignored. I was actually let go days after talking with HR about accommodations for medical reasons, then they fought against paying unemployment after my termination (which happened 5 days earlier than they reported on the termination letter).
No advancement opportunities unless you get on really good with your supervisors.
Superiors know less about the product than you, and there is NO such thing as escalating issues to them. 99% of them do not repsond, or set their Skype to busy if you try to ask a question- when you have a client on the line.
The QA dept has to be the biggest mess, changing up their standards for support ticket submission daily and said standards greatly differ per qa agent....
