Dexcom Customer Operations reviews

1.0

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(2 total reviews)
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Kevin Sayer

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2 reviews
1.0
Aug 24, 2016

Employees Beware...

Recommend
CEO approval
Business Outlook

Pros

Pay could be better for all they put people through. Benefits are great. Can work with some great people.

Cons

Leadership! The leadership team at Dexcom is a complete joke. They spend all of their time in meetings that seem to accomplish nothing. Then when they are at their desks they put in headphones and ignore everyone. Training is severely lacking and they expect all of their other employees to train new hires while still balancing too much work. Don't expect to be rewarded or acknowledged for anything. They give 1 raise per year and it caps out at 3%. They sell you on growth opportunities, but they are only available to referrals of the current management team or they bring in people from outside. Leadership is so ego driven that when they hire a supervisor that is incompetent they won't do anything because they would have to admit that they made a bad choice. The current leadership of customer operations has driven the department to the ground. Last drawback is it is very difficult to work in a customer facing position when the 1 product we sell is under an FDA recall and is never in stock. To make it worse they rarely tell you when things are on backorder which just gets you yelled at because you can't set proper expectations without accurate information.

1.0
Jun 1, 2016
Recommend
CEO approval
Business Outlook

Pros

The pay is ok when you are making commission. The benefits are pretty good. A lot of different people so you will definitely make some friends. The product really does great things and you really can and are help people!

Cons

Managment. Their are many areas of opportunity for the leadership team. They make ideas that aren't well tested or planned out and then everyone is required to go with it. They offer no actual coaching outside of telling people that they are non responsive to coaching. Sometimes they will coach you by emailing you about a mistake you made and simply saying what did you do wrong here or if you ask a question you get a response something along the lines of what do you think the answer is. Training is lacking horribly which is confusing considering how many people they have in the training department. Really high turnover rate. HR is a joke if you report an issue they just tell the management team and nothing is ever really done. People are promoted for being a favorite over ability, knowledge, leadership skills and what you do over and above your position.

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