CrowdStrike reviews

Weak support desk processes and procedures that fail to deliver. Training is reactive, often necessitating on-the-fly support for unfamiliar products. L2 support expectations combine L1 and L2 roles. This means you are expected to be a subject matter expert for a small product segment while still managing new cases, escalating your own cases, handling escalations with T3 and beyond, and answering inbound calls—despite an ineffective phone routing system. The mentality is to take on more cases and do more, creating an extremely stressful environment that can lead to anxiety and depression, requiring medication. Job duties can change abruptly without notice when management decides on a new approach. Leadership lacks direct experience on a support desk.

Upper management (HR and the elitist of Crowdstrike) at this company lacks professionalism and competence, leading to a work environment where they alienate you and make you feel undervalued and unsupported. Despite claims of being a close-knit "family," transparency is lacking, and hidden agendas related to race and culture often result in employees being thrown under the bus. The company prioritizes its external reputation over internal harmony, fostering a competitive atmosphere that neglects employee well-being. Future employees should be aware that the company's industry standing doesn't necessarily reflect its internal culture, which can feel impersonal and unsympathetic. Kinda reminds me of that movie "The Shawshank Redemption," the main character, Andy Dufresne, is treated harshly and coldly by the corrupt prison system despite his innocence.....yikes imagine becoming the very thing you're meant to protect against - Criminals.