Pros
They're really aren't any except you get a paycheck.
Cons
They didn't opt to have employees work from home until half the employees didn't go to work and they had been reported several times. Management had been set up to work from home already so while they were forcing employees to go in management got to stay safe in there homes. They have benefits but they aren't that great. You have two high deductible health plans, one classic PPO with a copay structure and one limited coverage plan which basically just keeps you from getting a tax penalty. The 401k was matched a 3% but they had stopped matching management way before the pandemic and during the pandemic they stopped matching everyone's 401k. While in office they would throw parties but the employees would supply the food and do the decorating in between calls. They just implemented a program to increase employees pay but prior to that to there had not been pay raise for several years. It took employees trying to start a union to get them to increase wages. A union in which I've personally heard management try and block. Most training is a joke . Some trainers are great but the majority just give you the question and answer for the test. Oh and of someone has a problem with you they don't speak to you directly about instead they're just petty.