Pros
Ability to work from home IF they feel like it and you meet your production standards.
Cons
Pay and benefits are garbage. Was hired in to do the work of state employees who had been outsourced by this company for significantly worse pay and benefits, without the ability to say I worked for the state. When I was hired I was told that I would begin work at 6 am and end work when our work load was finished, regardless of the time (this could be 4-5 pm on busy days). Then when I started we were given the work of another department that was never ending and was told if we completed our duties early we needed to do the other departments work until 3 pm. This was not communicated on hire and when employees complained it was not their job, we were told to get over it basically. No additional compensation for extra job requirements. THEN we were told production standards would be increasing, in the near future pay would be based solely on productivity, and that if we did not meet the unattainable standard we would be let go. Managers are flexible with schedules if they feel like it, I literally could not plan anything after work any day of the week in fear of work running over. Had an appointment 1 or 2 times I had scheduled after work and when I informed my manager when it appeared we would run over, she told me I would have to cancel and they would not reimburse me even after I explained there is a 20 fee. Takes a full year for FMLA to kick in, good luck not getting fired for having a medical condition that causes you to miss work. They DO NOT CARE that you have a medical condition causing this, they will only care if you have a documented disability. Even if you provide documentation of your condition, if you are not deemed disabled they will not take your health into consideration regarding your attendance. They are not afraid to punish you. I had about 3 days of training and the rest was me training myself by asking questions.