* HMO (iCare) coverage is very limited in practical use, particularly due to the lack of outpatient hospital coverage and reliance on clinic-based services.
* Incentive is low - max 5 thousand pesos if you reach the highest metrics and you'll receive it after a month or 2, depending on which month you achieved the score.
* Management communication is inconsistent and lacks transparency, often leaving employees without clear updates on important decisions.
* Favoritism among some team leaders was noticeable and negatively impacted perceptions of fairness in day-to-day operations.
* The office layout feels overcrowded and poorly optimized, with a very enclosed environment and limited access to natural light. The pantry area is frequently congested, and seating is often insufficient during breaks.
* Microwave access is poorly managed, with consistently long queues during peak break times that significantly cut into lunch periods. Equipment issues also tend to take a long time to resolve.
* The building is shared with multiple BPO companies, which contributes to congestion and a more crowded overall work environment.
* Washrooms are frequently not well-maintained, with recurring issues such as wet floors, lack of cleanliness, and delays in restocking essential supplies like tissue. Ventilation is also inadequate, making the space uncomfortable for extended use.
* Air conditioning in the production area is insufficient, often failing to maintain a comfortable working temperature.
* Strict restrictions on basic items such as plastic bottles feel unnecessarily rigid, even when spill-proof alternatives are used.
* HR enforcement of policies appears inconsistent, particularly in handling serious policy violations (ZTP), which raises concerns about fairness and consistency in disciplinary actions.
* Cockroaches were occasionally observed in pantry areas, which reflects poorly on overall hygiene standards.
* Instances of food and beverages being taken from the shared refrigerator were also reported, with limited resolution.
* Peripherals and office equipment are outdated and heavily worn, affecting usability and overall work efficiency.
* Workstations and furniture show clear signs of wear and inadequate maintenance.
* Employee recognition programs feel largely symbolic, with minimal tangible rewards beyond certificates and public acknowledgment.
* During heavy rainfall, ceiling leaks have affected parts of the office, including areas near workstations and equipment.
* Overall, the workplace appears outdated and under-maintained, with multiple recurring facility and environmental issues that materially affect day-to-day working conditions. It feels like basic infrastructure and comfort standards have not been prioritized.
