Concentrix reviews

3.9

76% would recommend to a friend

(44,697 total reviews)
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Chris Caldwell

86% approve of CEO

71% positive business outlook

Concentrix has an employee rating of 3.9 out of 5 stars, based on 44,697 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Concentrix employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

45K reviews
1.0
Nov 12, 2019

terrible

Recommend
CEO approval
Business Outlook

Pros

This is the pro section. None.

Cons

most people leave. poor pay. abused a lot with 1 hour of training to deal with extreme calls that most of the public could never deal with. bad morale. extremely competitive and all the team leaders/floor walkers know each other so good luck trying to get anything escalated if something happens. the work is extremely complex but also very depressing. agents may seem happy but behind team leaders, backs are planning to leave. Team leaders don't care about you. No one cares about how you feel if you experience severe abuse, it's just part of the job. There is no way to move up unless you know the higher ups. A lot of unprofessional behaviour especially for the contract we're on. Don't expect this contract to last long.

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Concentrix Response
6y
Thanks for the review- sorry to hear you are having a rough time in your current site. Though reviews like these can be hard for us to see, they are important for us to be able to review and make changes to protect the integrity of the day to day experience for our employees. We encourage you to reach out to your local People Solutions team and share your experience as well so that we can make your workplace a great place to be.
3.0
Jul 21, 2019

Work at Home Specialist

Recommend
CEO approval
Business Outlook

Pros

Your experience at Concentrix WAH really depends on the project you pick up when you start working for them. My first team turned out great, really responsive and supportive managers. Second team was just jammed packed with IT problems from day one with all the equipment they sent us and software the client wanted us to use leading to virtually no training. Third was just beyond incompetent everywhere from training to management to the client wants. I currently work in a new project where everything is going well 2/4 good projects and 2 bad ones.

Cons

Training is horrendous - stop spending a weeks doing random group projects that teach literally nothing. I luckily often had groups who felt the same way and we would never do the assigned tasks and do our self-guided teachings. This isnt grade 6 anymore; if we passed the interview stage you should have already judged our ability to work in a team and communication skills. Some projects are super strict in hours with zero OT or even as little as 30hrs/week and others are basically full-time OT seasonally. (think tax season) If you accept seasonal positions there are no benefits and if you jump around from project to project you may never have benefits.

1.0
Jun 30, 2019
Recommend
CEO approval
Business Outlook

Pros

The paycheck did not bounce.

Cons

I was hired as a full time Customer Service Representative. During the hiring orientation we were told that we were hired for a certain project but not to worry since they had plenty of work once that project was done. I purchased a new computer, phone, headphones etc to do my new job. I also had a landline installed. Once training was started they started back pedaling. Then it was we might have work and if you do a good job you will be kept on. I was told to sign off a couple of hours before my last scheduled shift and have not heard from them since. I have tried contacting other employees in management and recruiting as to what was going on and no response was received. If you have all the equipment required and don't mind a temporary job go ahead. If you expect anything else you will end up feeling used.

Viewing 427 - 429 of 44,697 Reviews

Glassdoor has 57,447 Concentrix reviews submitted anonymously by Concentrix employees. Read employee reviews and ratings on Glassdoor to decide if Concentrix is right for you.