Concentrix reviews

A lot to say here. Firstly, in my recent experience, the Team Leaders are not qualified. The management of each worker is not fair. They favor workers over others, only emotionally due. Secondly, their knowledge of production matter isn't good enough to help the team to be qualified. It's ok, they have other functions but the worst is that their pride is too high and cannot excuse or admit their fault (when it's the case). So, I can't work efficiently because my knowledge must be inferior, and I have to accept it. Maybe I am wrong, sometimes yes. But in overall, the arguments of TL aren't logic, most of the time when they protect some workers. I offend him if I climb some ticket of his sheltered workers, when the error is too big for the brand, colleagues and our service. I stopped because it is not my work to do his work. The problem is that each TL can hide their mistakes. The decision and free motorization of a team leader affects every advisor monetarily. The flow work must be balanced, the quality or other KPI should be calibrated with TL Senior / QA / etc. The injustice is visible and should be reduced. Review the assessment method or put some checkpoints please.

1. Health benefit package. The health benefit packages are lower as compared with other competitor companies. The worse part is that before, employees used to only needed to pay a RM 5 fee for clinic visits but now it's brought up to RM 25 which is not acceptable on the part of employees. 2. Career growth is slowed down due to bias and political choices made by the people in positions. This is of course not the fault of Concentrix itself but the fact that this has not been looked into, needs to improve.