CommScope Customer Service Representative reviews

3.7

38% would recommend to a friend

(10 total reviews)
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Chuck Treadway

78% approve of CEO

7% positive business outlook

Reviews by job title

10 reviews
1.0
May 24, 2020
Recommend
CEO approval
Business Outlook

Pros

Nothing much to say here, many good employees have already left the company

Cons

HR wrote a reply after I gave a feedback about management: “We encourage our employees to speak to Human Resources or use our CommAlert process to submit complaints that come up”. It’s a lie. There was no CommAlert process to submit complaints when I was there. Who listened to employees when they voiced out? Management only listened and believed what TL said. Individuals in the management team consistently set their own career interests over the interests of fellow employees. I was very unfortunate to be a part of the team that micromanaged by a TL who has full of hatred and jealousy. She harassed me by finding fault every single thing then reported to management. And management only listened to her, I became a bad guy in everyone’s eyes. I was damn stress to work under her. She only gave good comments to her favourite team members, she tried to remove someone who she hated. No job security at all and they can fired you with in probhabtion on spot, without giving any notice period.

1.0
May 13, 2020
Recommend
CEO approval
Business Outlook

Pros

Some benefits such as medical check up

Cons

Team Leader and managers are willing actively sabotage the careers of employees that they don’t like for their personal benefit and advancement. Team members and Leaders play politics and were not collaborative and supportive at all. Very poor corporate culture and will not recommend anyone to join. My ex team leader was an actively faultfinder. She never admitted any thing that she did wrong, turned the blame into someone else. The absolute worst team leader I have ever seen. This is not an exaggeration and I am not a millennial. If you want to learn the tactics of corporate politics without any growth and eventually ruin your career and waste your time, then you feel free to join this department.

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CommScope Response
6y
Thank you for your feedback regarding your employment experience at CommScope. The description of your experiences with management and culture are not in line with our core values. Our people are our best asset and we strive to provide an environment for career growth and opportunity. We also try to maintain fair, honest and ethical conduct in our daily business activities. We encourage our employees to speak to Human Resources or use our CommAlert process to submit complaints that come up. Thank you again for providing feedback.
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