Pros
-Lots of training and coaching -Awesome discount -Professional environment to work in -Strong company culture -On par with other retailers regarding work-life balance, time off, etc.
Cons
-Being 'secret shopped' was a constant point of stress. You are always worried you may have missed one of the seven steps of service with a client and you will get crucified if that person happens to be one of the secret shoppers. I absolutely understand why the steps exist but it makes working with clients feel like a less genuine experience. -The Coach brand as a whole is not once what it was. Its been cheapened by the outlets and full price promotions. -Coach needs to stop trying to reinvent itself as an upscale brand. You're never going to be Louis Vuitton, Hermes, or Gucci. Those clients are totally different and will never see Coach as a luxury brand. In going after this ungettable get they have alienated their customer base. This is especially unattainable by skimping on materials and manufacturing products in China.
