Pros
Pay is well above average compared to other retailers. Payroll given to stores is actually adequate to run the business and accomplish tasks that are required. Incentive plan is for all employees, not just the management team. Amazing employee discount. Stores are not micro-managed by DM and RM. Benefits are great. This is the only retailer I have ever worked for that actually gives you sick days plus your vacation time.
Cons
There are very few downsides. My biggest complaint would have to be that the return policy needs to be re-vamped. Other than this, I have no complaints. I have worked at many major retialers including Victoria's Secret, Express, Eddie Bauer, Gap, and American Eagle and Coach is so much more employee friendly. Many of the managers and associates in my district have been with the company for years, and this is rare in retail. When you ask them why they have been with the company for so long, the answer is always "you will never find another retailer that takes care of its people like Coach does."
