Coach reviews

3.8

75% would recommend to a friend

(3,415 total reviews)
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Todd Kahn

86% approve of CEO

68% positive business outlook

Coach has an employee rating of 3.8 out of 5 stars, based on 3,415 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Coach employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

3K reviews
4.0
Jul 30, 2013
Recommend
CEO approval
Business Outlook

Pros

Depending on the size and popularity of the store, you may be looking at almost full time hours at a pretty good rate of pay. For me, I was paid $13 an hour just because I asked for it and that I have previous knowledge of their competitor, Michael Kors. Also there is a Team-Share Goal on top of your Weekly Goal. It sort of takes the place of "commission" and if your entire STORE (not you individually) makes this goal, you get a bonus which at my rate of pay and position, Sales PT3 (Entry Level Sales), I got up to $200 extra a month. Mind you, there is NO COMMISSION paid to you at all, you don't make a percentage of what you sell. Everyone keeps asking me if I make commission, and I do not know who is misinforming them.

Cons

During slow seasons and months, your hours will drop dramatically. There were times where it was so slow, that both Sales AND Stock only had two working days a month, while the rest is On-Call hours. At a certain point, I had the 4th consecutive week in a row being scheduled ALL On-Call hours, at that point my rate of pay looked more like a illusion than something that I can rely on. If you get scheduled On-Call on your online schedule (you get a internet login to check it out), its mostly likely that after you call them, they wouldn't need you for the day. Unless somehow that somebody else got sick, or a ton of customers swarmed the store, you can usually count on not getting called in to work the day. Now remember, Coach doesn't hire just ANYONE off the streets. You need to be familiar and hopefully have previous sales experience, otherwise they won't take you seriously. Also, knowledge of the Chinese language (Mandarin) can get your foot in the door quickly. They are looking for people that know how to "Jet-Set", and can consistently make their goals every week depending on the store. Some places in Vegas, broken down by the month, is about $5000 to $10,000 a month. In places with heavier traffic, you are looking at metrics that are $20,000 starting, and maybe beyond $100,000 in a month. This is easier said than done, and you need to change your composure, wordage, and attitude if you come from a more "laid-back" atmosphere like the Outlet Malls or a Hot Topic Store. You will buy your own uniforms (currently it changed from black-and-white to a Navy Blue, White, and Mahogany outfit), shave frequently, and this all comes out of your own pocket.

1.0
Jun 27, 2013

Pressure on Management personnel was extreme.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The discounts on merchandise were very good.

Cons

Uniform was quite restrictive, and expensive to keep up. Sales goals were extremely hard to achieve.

5.0
Jun 12, 2013
Recommend
CEO approval
Business Outlook

Pros

Coach values their employees, which they in turn value the customers = win/win. Challenging, yet rewarding company to work for; keeps you on your toes. Opportunity to grow if you are consistent in performance and open to feedback to improve.

Cons

Employees recognize they have a "good thing" working for Coach, so advancement can be slow at times because people rarely leave!

Viewing 505 - 507 of 3,415 Reviews

Glassdoor has 3,756 Coach reviews submitted anonymously by Coach employees. Read employee reviews and ratings on Glassdoor to decide if Coach is right for you.