Coach reviews

3.8

79% would recommend to a friend

(3,410 total reviews)
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Todd Kahn

89% approve of CEO

68% positive business outlook

Coach has an employee rating of 3.8 out of 5 stars, based on 3,410 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Coach employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

3K reviews
4.0
May 9, 2012

Must be able to play the political game.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

A very professional retail company who pays very well and offers great bonus with benefit packages. The company is doing very well and it shows with the structure of the company.

Cons

To really move up in the company you must play the political game. Brown nosing is the best way to move up in the company and also networking helps.

5.0
Apr 30, 2012
Recommend
CEO approval
Business Outlook

Pros

Pay is well above average compared to other retailers. Payroll given to stores is actually adequate to run the business and accomplish tasks that are required. Incentive plan is for all employees, not just the management team. Amazing employee discount. Stores are not micro-managed by DM and RM. Benefits are great. This is the only retailer I have ever worked for that actually gives you sick days plus your vacation time.

Cons

There are very few downsides. My biggest complaint would have to be that the return policy needs to be re-vamped. Other than this, I have no complaints. I have worked at many major retialers including Victoria's Secret, Express, Eddie Bauer, Gap, and American Eagle and Coach is so much more employee friendly. Many of the managers and associates in my district have been with the company for years, and this is rare in retail. When you ask them why they have been with the company for so long, the answer is always "you will never find another retailer that takes care of its people like Coach does."

3.0
Apr 26, 2012
Recommend
CEO approval
Business Outlook

Pros

- 50% Discount off Full Price Purses, Accessories between 40% & 50% off - Encouraged to have conversations and get to know customers, not just PUSH sales. - Management does acknowledge and praise accomplishments *(to an extent) - Easy to build connections with customers - Team selling environment - 401k, stock incentives, and other benefits

Cons

- EXTENSIVE Micro managing (I have 4 managers and one Store Manager so it feels a lot like Office Space. I do something wrong I hear about it 4 - 5 times. I do something right and MAYBE hear 1 person praise me) - We are told were not commissioned sales BUT we do have sales goals that we HAVE to make on a daily, weekly, and monthly basis. Basically its still like being commissioned but without the monetary bonus which is pathetic for a company that charges $300+ per handbag on average. There justification is because its a team selling environment, but in reality its not. - Dress code isn't bad however I have worked for this employer for over a month now and have been wearing the same thing everyday. I was JUST told by a manager that my grey pants were too dark. When both the dress code manual and my Store Manager approved my outfit when I first came on board. - I have the highest sales in the store and I am constantly being knocked down by my management (I have only been here only over a month). I am being told that I need to help everyone else and start giving some of my sales away BUT I still do have to meet my sales goals. On average I am the only person on the floor except for a manager ...so who am I suppose to give sales too? I am also very much a team player but management constantly feels the need to "justify their job" by nick picking on everyone. We all work very hard there is no reason for this. - I asked one small question on how to find a product search link in the store intranet system, and management blew it out of proportion and told EVERYONE that I needed to be given additional training. - I sold a purse, wallet, scarf, and gift card to a customer and then was "coached" on how I could have gotten the customer to add-on more merchandise, with no recognition that I added on all that OTHER merchandise. - Other new associates have complained to me that they feel micro-managed by management. - Almost all the Part Time associates have been there a short time, there is a HIGH HIGH roll over for Part-Time employees. I was just hired on with 6 other employees at the same time. - Depending on how many hours you need on average you will work only 12 hours a week if your part-time.

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Glassdoor has 3,751 Coach reviews submitted anonymously by Coach employees. Read employee reviews and ratings on Glassdoor to decide if Coach is right for you.