Capital One reviews

5.0

100% would recommend to a friend

(13,175 total reviews)
avatar

Richard D. Fairbank

100% approve of CEO

100% positive business outlook

Capital One has an employee rating of 5.0 out of 5 stars, based on 13,175 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Capital One employee rating is 34% above average for employers within the Finanzas industry (3.7 stars).

Reviews by job title

13K reviews
1.0
Nov 2, 2024
Recommend
CEO approval
Business Outlook

Pros

Decent pay, nice office, good coworkers depending on your team.

Cons

There are plenty of other reviews that go into detail about why you shouldn’t work at Capital One, so I would recommend reading those. In short, performance management is a joke and ~15% of the company is laid off every 6 months. Management makes decisions that consistently go against what the employees want. In general just a very toxic environment with too much politics for the compensation. It’s like they want to be Amazon, while paying employees half of what Amazon does.

1.0
Oct 31, 2024
Recommend
CEO approval
Business Outlook

Pros

Good for ambitious young men. Plenty of challenges.

Cons

This was easily one of my worst employment experiences in a long career history. There's a culture of promoting young men fast who exhibit certain technical traits and results. Past experience, emotional intelligence and doing a good job don't seem valued here. The twice annual heavy weight performance review process favour individual results, over team collaboration or long term project success. Micro aggressions and poor behavior amongst the successful aren't openly challenged, instead being the norm amongst some. There's a culture of silence from leadership on anything that isn't working or hasn't worked well, instead opting for toxic positivity and constant unexplained change. If this doesn't work for you, expect it will be made your defect, not a structural or cultural issue.

3.0
Sep 4, 2024
Recommend
CEO approval
Business Outlook

Pros

Great benefits, flexible work environment.

Cons

Over the past several years, Capital One has been on a (successful) mission to hire senior leaders from big tech companies like Amazon, Meta, X, etc. While they have brought a lot of innovation in the tech space, they have also brought over the toxic culture from those orgs. For the first 8 years I worked there, Capital One was truly a company that put their employees & customers first. Today, it is unrecognizable to the organization Rich Fairbanks founded. They are doing forced PIPs on so many long time employees with absolutely no warning of any previous performance issues. This is all to avoid the optics of layoffs. The leadership seems to have no idea what they are doing anymore & employees have become just a body in a seat. I am so glad I left before it happened to me.

Viewing 256 - 258 of 13,175 Reviews

Glassdoor has 21,291 Capital One reviews submitted anonymously by Capital One employees. Read employee reviews and ratings on Glassdoor to decide if Capital One is right for you.