Capital One reviews

5.0

100% would recommend to a friend

(13,125 total reviews)
avatar

Richard D. Fairbank

100% approve of CEO

100% positive business outlook

Capital One has an employee rating of 5.0 out of 5 stars, based on 13,125 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Capital One employee rating is 34% above average for employers within the Finanzas industry (3.7 stars).

Reviews by job title

13K reviews
3.0
Aug 17, 2018

Used to be a great place to work

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The new HQ in Tysons looks amazing (like an actual tech office) and certain locations like Richmond have actual campuses. • Decent 401k match, health/dental/vision • Lots of empowerment when it comes to leading the work • Impactful work – everyone genuinely come in quite motivated If you land yourself with a good team, you can find Capital One to be quite amazing.

Cons

After making it onto the list of top companies to work for, we saw our budget, snacks, and office perks pretty much cut overnight. NY office saw one snack each day disappear and never restocked again. We went from fully stocked draws to pretty much nothing but Reeses cups. Some of the Virginia offices saw snacks completely disappear. What kind of company advertise themselves as a 'tech company' without free food? Meeting rooms have become non existent as senior leadership began making their own personal offices. Management have become less and less visible, and the new hires have become more and more like those of traditional / irrelevant companies. The once young and fresh vibe is disappearing, and the company is now filled with people who came from failed startups and places like Barnes and Nobles. Capital One just can't compete with new tech talent, and they simply cannot offer high enough compensation. Educational benefits are lost, and promotions feels incredibly biased. Individual contributor work is not recognized. There is lots of talk about doing things but nothing ever gets done. Bureaucracy is endless and only getting worst as we bring in the more older and traditional way of management. Work culture can be a hit or miss. You can work late or you can have nothing to do at all. Two years ago, Capital One had an amazing work life balance. Today, not so much. Vacations are tracked like hawks and you cannot take a vacation without somebody calling your personal phone. The moral is extremely low. People are dropping like flies, and there haven't been a single day without another 'Goodbye' email.

1.0
Feb 7, 2020
Recommend
CEO approval
Business Outlook

Pros

-Healthcare premiums are very low for solid coverage. -The west creek campus is absurdly nice. It has all of the following: -4 coffee shops: Peets, DD, and i think 2 starbucks -A legit bakery -3 state of the art cafeterias that make 5 star restaurant quality food -a walgreens pharmacy that's ridiculous cheap -a fitness center -a team of maybe 10 doctors on site that you can visit for any reason during any time of the day with no co-pay, -a PT center also staffed with doctors -an entire room for froyo -treats pretty much everywhere (every floor of every building has a very reasonable for purchase snack bar) -basketballs courts -tennis courts -bikes everywhere to get around campus -a fedex office where you can get next day AM delivery on personal packages for about $6

Cons

Unfortunately, all of the above is meaningless because Capital One's performance management system is an unmitigated disaster. I could write a book about how horrible it is, but I'll try and condense everything below. (I WISH I KNEW THIS BEFORE I CAME TO CAP ONE. PLEASE TAKE THIS SERIOUSLY) 1) At capital one there's an assumption that the level you came in at is the absolute highest that you could have, and once you start, nothing you did before capital one matters. 2) You will stay at your current level unless you kiss up to your manager because vertical movement at Cap One is seriously messed up. The ONLY WAY to get a role at a higher level is to get promoted by your current manager, which is very hard, or to find a role at the next level and humbly ask the posting manager if he/she would consider you for the role even if it's above your level. The posting manger will then snoop around and go to your current manager. If your manager doesn't tell this manager that you were on the promotion track you won't get the higher role. Period, end of story. You will not move up unless your current manager loves you. The assumption is that all movement is horizontal. Promotion is the only way up. (To get around this a lot of people leave the company and come back at higher levels. DO NOT come here lower than you think you're worth. It's not worth your time. Hold out for the higher role) 3) Your colleagues who've been with the company longer than you understand the culture and you will suffer because of it. They know that you're the sucker for trying to get stuff done while they spend all day brown nosing with your manager and accomplishing nothing. They will get promoted and rewarded at year end and you will get the "inconsistent rating." If you don't "shape up" and drink the kool-aid you will be pushed out. If your "poor behavior" continues you will be shown the door. 4) You get pushed out by being given this "inconsistent" rating that has no grounding in reality. When this happens you can't apply to any other roles until you've sufficiently kissed up to your manager who then raises your rating. Don't like brown nosing? Too bad, it's your only way out. Please direct yourself back to point #3. Really don't like brown nosing? Too too bad, direct yourself back to point #3 twice and then find the door. Try and fight your managers rating? Too bad, you're going to lose and then your manager is really really going to hate you. You're never getting out of inconsistent and we're beyond point #3 at this point. Don't let the door hit you on the way out. 5) Influence not achievements, just remember that. "Influence" at cap one is simply "justification for accomplishing nothing while still feeling good about oneself." You can't make this stuff up. Try running a department where every decision requires unanimous agreement from all stakeholders. Want to see how this works (or doesn't)? Work for Cap One. Do you dare have an opinion? Please direct yourself back to point #3 6) Cap One is filled with managers who've been with the company since the earth cooled. They will force-feed you the kool-aid. Direct yourself back to point#3 if you have a conscience or morals. 7) Calibration... Oh I havent even gotten here yet and I'm already 7 points down. At end of year you're ranked amongst your peers and given a year end rating. Did you drink the kool-aid and were you buddy buddy with your manager? Congrats, you'll be fine. You're a high-strong to exceptional. Did you challenge the status quo and question unethical decisions made by peers and managers? Direct yourself to back to point #3 please. No, really, back to point #3. Cap One doesn't actually care about "doing the right thing" or "acting ethically." 8) Ok i'm actually just getting started but I'll stop here. When in doubt, go back to point #3

1.0
Mar 20, 2019
Recommend
CEO approval
Business Outlook

Pros

- There’s a wonderful support group of former employees to help you recover from the extreme mental distress you endure while working here. - Your first month or two will be great (just look at the good reviews; every one of them are from new employees that are begged to write reviews before they realize how awful this place is). However, once you get used to wearing jeans, using a MacBook Pro, and standing at your desk, you’ll start to realize the disastrous decision you made to join this place.

Cons

Capital One Canada is a toxic workplace filled with passive-aggressive, hypocritical, egotistical, and pathological liars. In general, it’s filled with a few types of people- 1- People that want to wear jeans to work and say they work in an “agile” open-office environment, but aren’t capable or smart enough to work at a real technology company. 2- Entitled and spoiled fresh university grads that are paid well above market rate to sell their souls to a successful American company with a dying Canadian division. (These people are half your age with a quarter of the experience, but they passed an antiquated business case interview, therefore they’ll be your manager). 3- People that have been there for years, and can’t work anywhere else because they’re now incapable of delivering real value to an actual company that cares about growing in Canada. 4- American or British “expats” on lucrative packages to come in, run the Canadian division into the ground, and crush the spirits of every Canadian working there.

Viewing 22 - 24 of 13,125 Reviews

Glassdoor has 21,230 Capital One reviews submitted anonymously by Capital One employees. Read employee reviews and ratings on Glassdoor to decide if Capital One is right for you.