Capital One reviews

5.0

100% would recommend to a friend

(13,156 total reviews)
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Richard D. Fairbank

100% approve of CEO

100% positive business outlook

Capital One has an employee rating of 5.0 out of 5 stars, based on 13,156 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Capital One employee rating is 34% above average for employers within the Finanzas industry (3.7 stars).

Reviews by job title

13K reviews
1.0
Apr 27, 2020
Recommend
CEO approval
Business Outlook

Pros

Good perks: gym, cafeteria. Strong work life balance. Beautiful offices.

Cons

Under the guise of "calibration against your peers," individuals can be pushed out without being given a chance to prove themselves, as was my case after just 4 months at the company. The same experience happened to two members of my team who were African American and had been at the company for less than a year. As a gay man of color, I have to wonder if "poor job fit" was simply an excuse to get rid of someone who was physically different from the rest of the department. Company is large and hard to navigate. You have to continuously re-do your work because you need to incorporate feedback from 3 layers of bureaucracy. Trips down to the Richmond office are exhausting. Inconsistencies with policies about remote work and whether vacation time is actively tracked or not (varies manager to manager). This is place fixated on doing things "The Capital One way," with no room for interpretation, even if someone comes in from a different industry. Managers are fastidious about PowerPoint decks fitting a rigid format in everything from style to content.

2.0
Mar 19, 2020
Recommend
CEO approval
Business Outlook

Pros

- Good starting salary - Strong in analytics - Nice junior coworkers, who share the pain

Cons

- Management: A culture of consistently promoting self-serving, political climbing managers who are generally willing to trade-off their associates well-being for business results and a personal promotion. - Associates: A culture of being afraid to leave despite being depressed, because of tight-knit friendship circles at work, above-industry pay, and the impression that they are working with "the smartest people in Toronto" - Symptoms of depression I've seen in myself and many others: Emotional numbness, insomnia, hopelessness, overwhelming dread, zero self-worth, and a total inability to believe that things can be better. All of which feel normal in the moment, and insane in hindsight. Also being afraid to express these feelings, partially because I've experienced and seen other managers tell their associates off for “being negative”. This is despite all the mental health training for managers. There are also some truly great managers, but they are the minority and won't get promoted as quickly compared to the ones who optimize for self-gain.

2.0
Feb 28, 2020
Recommend
CEO approval
Business Outlook

Pros

Bikes in silly colors, great cafeterias, competitive (not extravagant) pay, as much Kool-Aid as you can possibly chug

Cons

The performance management system is like something out of the Middle Ages, based on a forced distribution at the team level---meaning if you have four people on your team, one of you is going to get a bad rating. This does wonderful things for team cohesion and makes people optimize for very strange things. If you are a software developer, expect to get stuck in an on-call rotation at least once a month and doing a LOT of devops work even if you weren't hired as a devops engineer. Toward the end of my time there, 90% of the work my team did was related to scrambling to comply with some new enterprise-wide mandate (fix X, switch to using Y, etc.). In the end we had almost no time left to build our product. The product owners and tech leads are really out of touch; a lot of them have no technical background. Also, the decision to abolish assigned seating and move to "everyone scramble for a seat every day" (excuse me... "Flex Seating"! Yay!) is a horrible decision. It makes the day so stressful to never have any idea whether you will be able to find a decent seat or not, and yet despite the overcrowding many teams do not allow for regular remote work.

Viewing 109 - 111 of 13,156 Reviews

Glassdoor has 21,268 Capital One reviews submitted anonymously by Capital One employees. Read employee reviews and ratings on Glassdoor to decide if Capital One is right for you.