Capital One reviews

5.0

100% would recommend to a friend

(13,135 total reviews)
avatar

Richard D. Fairbank

100% approve of CEO

100% positive business outlook

Capital One has an employee rating of 5.0 out of 5 stars, based on 13,135 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Capital One employee rating is 34% above average for employers within the Finanzas industry (3.7 stars).

Reviews by job title

13K reviews
1.0
Feb 5, 2024
Recommend
CEO approval
Business Outlook

Pros

McLean has a nice campus.

Cons

Capital One’s workplace is a cut-throat environment where team members and colleagues take note of any weakness to exploit that weakness for their gain. Capital One management promotes intense competition, aggression, and a ruthless pursuit of success among their employees. Employees are focused solely on their personal goals and advancement at the expense of colleagues and team members which produces high levels of stress, fear and a lack of team collaboration. This lack of collaboration hinders creativity and innovation. Associates are afraid to share ideas or information out of fear that it could be used against them. On a team, team members are constantly vying against each other for promotions, recognition and opportunities which leads to a lack of teamwork and cooperation. Teamwork is undermined as individuals are more concerned about outperforming their colleagues than working together for common goals. There is very minimal trust between coworkers. The pressure to excel and the fear of being surpassed by others contribute to elevated stress levels. At Capital One job security is precarious and job performance is evaluated in a highly critical manner. The fear of job loss among associates intensifies the competitive atmosphere. Office politics, manipulation, and backstabbing are common at Capital One as associates seek to gain an edge over their peers. Colleagues engage in undermining each other to secure coveted positions. Associates at Capital One sacrifice their work-life balance in an attempt to stay ahead – working long hours and constantly focusing on career advancement.

4.0
Jun 28, 2023
Recommend
CEO approval
Business Outlook

Pros

- Great tech - Modern approach (everything was microservices, single CI-CD pipelines for teams, single libraries used by all teams, basically they implemented the DRY procedure aka "don't repeat yourself" for all their applications so everything was integrated across teams) - Great processes, as you had to meet with cybersecurity and architects whenever modifying APIs (they used swagger - Great push for using open-source software, i.e. you could & would be encouraged to write code on github (we used github enterprise) and improve any application if you could - They also pushed for developers to write code and patent it, though, it was difficult - Rich Fairbank is actually a great guy and very intelligent and knows alot about tech and is pushing to make C1 competitive and on the same level as FB, Google or Amazon

Cons

- My biggest gripe was that it was kind of a cult. They kind of force you to do these "happy hours" on Fridays on Zoom, and other various, kind of cringey "team-building" events. As I said , they are a great company, it just seemed you HAD to drink the "company kool-aid" or you would not be considered "one of them" and might be then forced out of the company. You also have to work a lot with the business analysts who write out the projects or "intents" that eventually turn into the Jira card with acceptance criteria, and some of thing can be very ignorant and even conspire against you if they don't like you. Again, there's a lot of little cliques and "clubs" within which was the biggest thing I did not like.

5.0
Jan 21, 2023
Recommend
CEO approval
Business Outlook

Pros

I love the people at Capital One. There is a healthy balance of work and growth opportunities; there are lots of free learning tools (tech college, udemy courses, workshops, recertification courses, etc) if you can make time to utilize them. The company provides generous benefits (401k and associate stock plan matching) and amenities (dining halls, gym, coffee shops, and walking trails on the West Creek campus) too. For a bank, Capital One is leading on the technical side of things.

Cons

The performance management system and calibrations pit people against each other. While you will work on projects and products in teams, be sure you stake claim of ownership on things. This can lead to bloat and tensions, too, where everyone is trying to lead something but not actually able to make real, needed progress on less glorious things like dealing with tech debt and legacy systems. The layoffs of everyone in the agile job family (Jan 2023), regardless of performance and years of experience, will be devastating; it is a massive blow to the culture and psychological safety of teams/team members.

Viewing 82 - 84 of 13,135 Reviews

Glassdoor has 21,242 Capital One reviews submitted anonymously by Capital One employees. Read employee reviews and ratings on Glassdoor to decide if Capital One is right for you.