There are multiple departments within Capital One, we'll focus on the Retail side.
Capital One Retail (Cafes & In person branches) I will focus on my experience working in the Branches might be different in the Cafe.
- Low Pay: Starting salary $23 per hr or $47,817 annually with a base 3% annual increase, could be more based off performance.
- Long hours EXTRA work duties (managing ATMs or managing the Vault) these responsibilities are an "expectation" really more of being voluntold. There are no incentives or extra pay for the duration of these duties. God forbid you say "no" this will count against you in your end of year review. Tread lightly
- The expectation is you can always do more (with no extra pay is silent).
- The idea from management is "influence" How can you influence your team members to do more work. It's all a manipulation tactic in getting you to come up with ideas on how you can do more. You'd think it was your idea in reality it was the managers game plan all along!
- Performance reviews is bunch of crock - you can you all the things but it will not be good enough.
- 4 weeks of PTO, get an additional week after 5 years max out at 7 weeks
- Insurance is average.
- Max out your FSA (Federal Savings Account) and max out your 401K Capital One matches up to 6%.
Your manager is not your friend YOUR MARKET MANAGER is not your friend. Play the long game get in and get out. Speaking of getting out you can't, it's actually difficulty to transfer into a different department or get promoted. You damn near have to sell your soul, be a people pleaser, push over, a "yes" man in order to get ahead. Your manager will prevent you from getting promoted and scare you from applying for positions outside of bank retail.
Don't say I didn't warn you. Good luck!
