CIBC Customer Service Representative CSR reviews

3.5

58% would recommend to a friend

(245 total reviews)
avatar

Harry Culham

60% approve of CEO

55% positive business outlook

Customer Service Representative (CSR) employees have rated CIBC with 3.5 out of 5 stars, based on 245 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. CIBC is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Finanzas industry (3.7 stars).

Reviews by job title

245 reviews
3.0
Oct 8, 2025
Recommend
CEO approval
Business Outlook

Pros

Three weeks of annual leave each year

Cons

The experience depends entirely on the team and leadership. For instance, we have some vacation days, but our leaders don't want us to use them. Furthermore, overtime is unpaid. -They can't provide enough help; they just want you to make fewer mistakes and ask fewer questions.

Viewing 13 - 15 of 245 Reviews

Glassdoor has 11,855 CIBC reviews submitted anonymously by CIBC employees. Read employee reviews and ratings on Glassdoor to decide if CIBC is right for you.