CIBC reviews

Client centric, client promise is only skin deep. It's a sale job, so only number matters. You can do your best and gives the best advice then two big estates leave your book before the year end, you are in the negative. Micromanaging- too many metrics to follow. Values quantity over quality. 15 meetings per week, tracking tool usage, compass case, RGP, IP, net worth, NPS. It's all about ticking those boxes. Sales meeting every morning to go over your meetings for the day. How many calls you have made. It's elementary school once again. Workplace favoritism, not always the most competent ones gets the promotion/raise. High performing advisor has so much leverage, they can even close the sale and dump the client to someone else once no potential left. High turnovers, organization has been cutting jobs on CSR, FSA, AMCE and etc. Majority of the staff transitioned from PC Financial had all left due to lack of support. When banking centers get changed to digital advice center, staff members are given one week training all on how to handle objection. No actual training on how to do wire transfers, foreigns and etc before they take out all the tellers.

The whole nine yards, managers are the worse, I worked in the Care department aka retentions and acquisitions. I was there for almost two years in the same role, I had about 5 different managers, no stability, the same lame schedule, not able to take basically any summer vacation because of seniority. They remove points on your reviews if you forget to give positive empathy. It happened to me once, someone said they were going on vacation (client on the phone) and I forgot to say oh wow how amazing you’re going on a trip to where? There is such disorganization between the call centre and the branch. The managers live in some kind of Lalaland and I even heard them making fun of people who were in sick leave and talking amongst themselves. I went to the hospital once and I had called my manager and the absence line, I respect the phone off in hospitals and they had called me 10 times that day, excessive much? I had so many problems with my pay, to this day I was supposed to get my 4%, guess what two pay scales later and no information. The complete worse, no wonder they are the worse of the top 5 big banks.