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      CIBC

      Engaged Employer

      CIBC Customer Service Representative CSR reviews

      3.5

      58% would recommend to a friend

      (245 total reviews)
      avatar

      Harry Culham

      60% approve of CEO

      55% positive business outlook

      Ratings by demographic groups

      Customer Service Representative (CSR) employees have rated CIBC with 3.5 out of 5 stars, based on 245 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. CIBC is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Finanzas industry (3.7 stars).

      Reviews by job title

      245 reviews
      4.0
      Apr 17, 2024

      Good position for students to gain Canadian work exp

      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      All the pointers mentioned below are with the view point of an international student: - Good office environment job - Lot to learn about Canadian financial regulations and overall market - Good place to learn communicating with Canadian customers - Brand value of CIBC on your CV - Pay rate of CAD 22.5 / hour, which is much better than what you can get as a student at other employers - Benefits such as medical insurance, CPP contributions, life insurance, dental insurance, share purchase plan, etc. There's option of interest free loan of CAD 5000k but people on study permit can't avail it

      Cons

      - Its not the bank which has cons but the customers. Since customers wait in a que before coming to you, sometimes they become impatient and aggressive. However, your manager would always be there if someone misbehaves - There are some inefficiencies in the banks' SOPs for simple things like booking appointments, high-value transactions, etc. which irritates customers and they may blast on you

      Viewing 58 - 60 of 245 Reviews
      Related searches: CIBC Customer Service Representative (CSR) jobs | CIBC Customer Service Representative (CSR) salaries | CIBC benefits | CIBC Customer Service Representative (CSR) interviews | CIBC conversations
      CIBC reviewsCIBC Customer Service Representative (CSR) reviews

      Glassdoor has 11,860 CIBC reviews submitted anonymously by CIBC employees. Read employee reviews and ratings on Glassdoor to decide if CIBC is right for you.