BT Group reviews

3.7

68% would recommend to a friend

(10,807 total reviews)
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Allison Kirkby

73% approve of CEO

56% positive business outlook

BT Group has an employee rating of 3.7 out of 5 stars, based on 10,807 company reviews on Glassdoor which indicates that most employees have a good working experience there. The BT Group employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

Reviews by job title

11K reviews
1.0
Oct 16, 2008
Recommend
CEO approval
Business Outlook

Pros

There are none whatsoever! You are looked upon as crap and treated as such.

Cons

The ability of people with no personal skills and low IQ's, to actually be allowed to manage people. The way the promote said people, even after they have screwed up so bad any other self respecting organisation would have sacked them. The way you are treated as a comodity and thats it. The fact that you are invariably lied to, in matters that concern your job future. The fact that they get rid of resources and pile more and more work onto you, and then moan when their stats dont match up. The fact that they are 5years behind every other firm out there. When other global firms are moving their work away from India, BT does the exact opposite.

3.0
Oct 15, 2008
Recommend
CEO approval
Business Outlook

Pros

To be fair there is a tremendous amount of diversity in the types of roles on both a technical and management level that should suit most tastes. Underground/overground, indoors/outdoors, office working/homeworking, old technology/new technology, UK/Overseas, managing contracts/managing people, a bit of both perhaps.....take your pick! Where else are you going to find such a varied range of opportunities. There's also no doubting the effort and good intentions of those that work for the company at all levels even although we may not always agree with the paths or directions they choose to take. Let's face it though, if we didn't make mistakes from time to time, we'd never learn anything.

Cons

Sadly, that's what should make BT one of the smartest in the business. For example, we tend towards off-shoring when everybody else is in-shoring. It is not proving as cost effective as originally "planned" yet rather than stick our hands up and say "ok, we tried, but it was perhaps not the right thing to do" we battle on regardless often at the expense of customer satisfaction (one of the foundation stones of any successful business). BT people tend towards apportioning blame rather than working together to resolve issues. They tend to avoid "helping and supporting each other" especially on difficult projects/contracts. They tend to over elaborate the complexity of problems or projects when, in truth, they are pretty straight forward. Why? Because, quite simply, the pay and reward structure inclines you to think about yourself first and others later. That being said, the longer you work for BT the more you will understand that, in reality, this makes little difference anyway. At the end of the day, unless your near the top or "know the right people" then you aint going to get much of anything from now until the twelfth of never.

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Glassdoor has 11,789 BT Group reviews submitted anonymously by BT Group employees. Read employee reviews and ratings on Glassdoor to decide if BT Group is right for you.