Does BT Group pay their employees well?

According to anonymously submitted Glassdoor reviews, BT Group employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at BT Group. This rating has been stable over the past 12 months.

How satisfied are employees working at BT Group?

68% of BT Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated BT Group 3.9 out of 5 for work life balance, 3.6 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at BT Group?

Project Manager (357) , Software Engineer (198) , Associate (165) , Customer Service Representative (156) , Account Manager (150) , Network Engineer (147) , Sales Advisor (127) , Manager (117) , Analyst (113) , Customer Service Advisor (113) , Sales (98) , Engineer (95) , Customer Service (87) , Senior Consultant (87) , Finance Manager (83)

What are the pros of working at BT Group according to real employee reviews?

"On the positive the work/life balance is good and I have been able to develop many new skills." ((in 1299 reviews)); "Great People battling against institutionalised and OfCom restrictions which do not enable them to be as dynamic as they wish" ((in 617 reviews)); "Benefits and leaves are good" ((in 423 reviews)); "World ethics is good and culture" ((in 338 reviews)); "Pay is good and hours are also flexible." ((in 320 reviews))

What are the cons of working at BT Group according to real employee reviews?

"Low salary and any additional money even when you get a promotion for a higher position" ((in 418 reviews)); "Too many managers and most of them don’t understand anyones jobs" ((in 214 reviews)); "Hours are long and unsociable" ((in 105 reviews)); "Lack of attention from senior management" ((in 100 reviews)); "Poor leadership and can feel at times that you're just a number." ((in 91 reviews))

What are employees saying about BT Group layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about BT Group layoffs and their outlook for job security at BT Group in 2026.

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BT Group

BT Group reviews

3.7

68% would recommend to a friend

(10,836 total reviews)

Allison Kirkby

73% approve of CEO

56% positive business outlook

Ratings by demographic groups

Race / Ethnicity

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Veteran status

BT Group has an employee rating of 3.7 out of 5 stars, based on 10,836 company reviews on Glassdoor which indicates that most employees have a good working experience there. The BT Group employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

Reviews by job title

11K reviews

5.0

May 19, 2015

Environment for success

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great strategy, clear direction Empowerment and space to lead Trust and respect

Cons

Too difficult at times to get rid of people with bad behaviour

3.0

May 15, 2015

Big company - slow progress

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Flexible working and the hours were far from horrendous

Cons

Slow business for change, teams are too spread out and lack a community spirit. Awful for younger people.

1.0

May 14, 2015

Unfriendly atmosphere. Low staff morale

Technical support engineer

Recommend

CEO approval

Business Outlook

Pros

If you are lucky you may get a good line manager.

Cons

A job where there is little or no progression. Always a glass ceiling. Management are inaccessible

Viewing 10393 - 10395 of 10,836 Reviews

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Environment for success

Big company - slow progress

Unfriendly atmosphere. Low staff morale

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