Does BT Group pay their employees well?

According to anonymously submitted Glassdoor reviews, BT Group employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at BT Group. This rating has been stable over the past 12 months.

How satisfied are employees working at BT Group?

68% of BT Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated BT Group 3.9 out of 5 for work life balance, 3.6 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at BT Group?

Project Manager (357) , Software Engineer (198) , Associate (165) , Customer Service Representative (156) , Account Manager (150) , Network Engineer (147) , Sales Advisor (127) , Manager (117) , Analyst (113) , Customer Service Advisor (113) , Sales (98) , Engineer (95) , Customer Service (87) , Senior Consultant (87) , Finance Manager (83)

What are the pros of working at BT Group according to real employee reviews?

"On the positive the work/life balance is good and I have been able to develop many new skills." ((in 1299 reviews)); "Great People battling against institutionalised and OfCom restrictions which do not enable them to be as dynamic as they wish" ((in 624 reviews)); "Benefits and leaves are good" ((in 415 reviews)); "Culture is good and friendly" ((in 326 reviews)); "Pay is good and hours are also flexible." ((in 310 reviews))

What are the cons of working at BT Group according to real employee reviews?

"Low salary and any additional money even when you get a promotion for a higher position" ((in 408 reviews)); "Too many managers and most of them don’t understand anyones jobs" ((in 211 reviews)); "Can be quite demanding and long hours" ((in 103 reviews)); "Lack of attention from senior management" ((in 99 reviews)); "Poor leadership and can feel at times that you're just a number." ((in 82 reviews))

What are employees saying about BT Group layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about BT Group layoffs and their outlook for job security at BT Group in 2026.

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BT Group

BT Group reviews

3.7

68% would recommend to a friend

(10,839 total reviews)

Allison Kirkby

73% approve of CEO

56% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (10,839 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

BT Group has an employee rating of 3.7 out of 5 stars, based on 10,839 company reviews on Glassdoor which indicates that most employees have a good working experience there. The BT Group employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

Reviews by job title

11K reviews

4.0

Jul 27, 2015

Best place to work

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good salary, appraisal, work life balance, working culture, learning .

Cons

Promotions, work evaluation, equal opportunities

5.0

Jul 26, 2015

Program Manager

Program manager

Recommend

CEO approval

Business Outlook

Pros

Very good compensation and benefits. Good chances to grow in your career. Exposure to a multi-national environment. Very good learning tools.

Cons

High pressure for results. Low tolerance for mistakes. Local decisions require approval from the headquarters in UK.

4.0

Jul 24, 2015

BT - Plusnet - Good place to be in

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

- Good challenging work - Promotes use of best technology - Good work life balance - Clear direction of future

Cons

- Commuting to office is pain

Viewing 10354 - 10356 of 10,839 Reviews

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Sales Operation Manager

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BT Group

BT Group reviews

Company ratings over time

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Best place to work

Program Manager

BT - Plusnet - Good place to be in

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