Does BT Group pay their employees well?

According to anonymously submitted Glassdoor reviews, BT Group employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at BT Group. This rating has been stable over the past 12 months.

How satisfied are employees working at BT Group?

68% of BT Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated BT Group 3.9 out of 5 for work life balance, 3.6 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at BT Group?

Project Manager (357) , Software Engineer (199) , Associate (165) , Customer Service Representative (156) , Account Manager (151) , Network Engineer (147) , Sales Advisor (127) , Manager (117) , Analyst (113) , Customer Service Advisor (113) , Sales (98) , Engineer (95) , Customer Service (87) , Senior Consultant (87) , Finance Manager (83)

What are the pros of working at BT Group according to real employee reviews?

"On the positive the work/life balance is good and I have been able to develop many new skills." ((in 1295 reviews)); "Great People battling against institutionalised and OfCom restrictions which do not enable them to be as dynamic as they wish" ((in 609 reviews)); "Benefits and leaves are good" ((in 416 reviews)); "Culture is good and friendly" ((in 332 reviews)); "Pay is good and hours are also flexible." ((in 311 reviews))

What are the cons of working at BT Group according to real employee reviews?

"Low salary and any additional money even when you get a promotion for a higher position" ((in 415 reviews)); "Too many managers and most of them don’t understand anyones jobs" ((in 213 reviews)); "Can be quite demanding and long hours" ((in 106 reviews)); "Every 3 years Senior Management will change" ((in 100 reviews)); "Poor leadership with constant conflict at senior level and micro management of expenditure." ((in 91 reviews))

What are employees saying about BT Group layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about BT Group layoffs and their outlook for job security at BT Group in 2026.

BT Group reviews

3.6

68% would recommend to a friend

(10,845 total reviews)

Allison Kirkby

72% approve of CEO

55% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (10,845 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

Veteran status

BT Group has an employee rating of 3.6 out of 5 stars, based on 10,845 company reviews on Glassdoor which indicates that most employees have a good working experience there. The BT Group employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

Reviews by job title

11K reviews

3.0

Nov 8, 2014

Good company to start your career with. Excellent training.

It analyst programmer

Recommend

CEO approval

Business Outlook

Pros

Good Training. Good starting salary. Friendly work environment. Good work life balance. I don't know what it would be like for Managers. Excellent canteen. I would recommend this company for a new graduate as it has a good reputation in the telecoms industry both nationally and globally.

Cons

Limited prospects for a successful career. Few opportunities for promotion.

3.0

Nov 6, 2014

Moving in a different direction...

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great people, decent communication, interesting clients and work

Cons

Training lacks, too much red tape, constant shuffling of management, lack of direction in services group.

3.0

Nov 2, 2014

"Was a great place to work until upper mismanagement destroyed the good work we were doing."

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The people below management level tend to be great people, friendly, and willing to help. (Until they get laid off in the constant workforce reductions designed to meet upper managements short term quotas)

Cons

Management only cares about short-term metrics, this is pressed on them from upper management. No one above your immediate supervisor will know or care about what you or your department does and are likely to constantly make poor decisions based on circumstantial evidence, planning documents from years back, or misunderstood opinions. Bonus structure designed to offer hope to lower levels but pay out to only upper management.

Viewing 10228 - 10230 of 10,845 Reviews

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Good company to start your career with. Excellent training.

Moving in a different direction...

"Was a great place to work until upper mismanagement destroyed the good work we were doing."

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