BT Group reviews

3.7

68% would recommend to a friend

(10,839 total reviews)
avatar

Allison Kirkby

73% approve of CEO

56% positive business outlook

BT Group has an employee rating of 3.7 out of 5 stars, based on 10,839 company reviews on Glassdoor which indicates that most employees have a good working experience there. The BT Group employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

Reviews by job title

11K reviews
5.0
Sep 4, 2025

Great company to work for

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great work life balance Learning and Development

Cons

There is nothing to mention

3.0
Sep 3, 2025
Recommend
CEO approval
Business Outlook

Pros

work life balance was good

Cons

cab services available rarely sometime

2.0
Sep 3, 2025
Recommend
CEO approval
Business Outlook

Pros

Pros are the flexible workung hours and decent rate of pay for the job.

Cons

Awful place to work, underhand tactics used to press gang staff into new roles without concent. The job you apply for will only last for a few months before they force you into a new role using the T's and C's as an excuse. Forced to sell even though it's 'Not part of your role'. They say it's not 'sales' because it can save the customer money...but it's sales to anyone who is'nt dribbling into their own lap. Team leaders are mostly very young and inexperienced with little to no people skills and the same applies to most of the 'ops' team...the whole place feels like a giant creche. It does very well at looking and smelling like something special..catering to all the major flags and groups, but under the virtue signalling..it's a very old school battery farm call centre where you have little to no value. Oh..and the union? The CWU? Don't waste your money..they do nothing to protect their members. Seriously...last resort only.

Viewing 481 - 483 of 10,839 Reviews

Glassdoor has 11,821 BT Group reviews submitted anonymously by BT Group employees. Read employee reviews and ratings on Glassdoor to decide if BT Group is right for you.