Does BT Group pay their employees well?

According to anonymously submitted Glassdoor reviews, BT Group employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at BT Group. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at BT Group?

68% of BT Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated BT Group 3.9 out of 5 for work life balance, 3.6 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at BT Group?

Project Manager (357) , Software Engineer (198) , Associate (165) , Customer Service Representative (156) , Account Manager (150) , Network Engineer (147) , Sales Advisor (127) , Manager (117) , Analyst (113) , Customer Service Advisor (113) , Sales (98) , Engineer (95) , Customer Service (87) , Senior Consultant (87) , Finance Manager (83)

What are the pros of working at BT Group according to real employee reviews?

"On the positive the work/life balance is good and I have been able to develop many new skills." ((in 1269 reviews)); "Great People battling against institutionalised and OfCom restrictions which do not enable them to be as dynamic as they wish" ((in 599 reviews)); "Benefits and leaves are good" ((in 422 reviews)); "World ethics is good and culture" ((in 337 reviews)); "Pay is good and hours are also flexible." ((in 324 reviews))

What are the cons of working at BT Group according to real employee reviews?

"Low salary and any additional money even when you get a promotion for a higher position" ((in 409 reviews)); "Too many managers and most of them don’t understand anyones jobs" ((in 208 reviews)); "Can be quite demanding and long hours" ((in 107 reviews)); "Senior management do not listen" ((in 104 reviews)); "Poor leadership with constant conflict at senior level and micro management of expenditure." ((in 86 reviews))

What are employees saying about BT Group layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about BT Group layoffs and their outlook for job security at BT Group in 2026.

BT Group reviews

3.7

68% would recommend to a friend

(10,830 total reviews)

Allison Kirkby

73% approve of CEO

56% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (10,830 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

BT Group has an employee rating of 3.7 out of 5 stars, based on 10,830 company reviews on Glassdoor which indicates that most employees have a good working experience there. The BT Group employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

Reviews by job title

11K reviews

5.0

Sep 29, 2025

BT

Personal assistant

Recommend

CEO approval

Business Outlook

Pros

Large global company, excellent benefits. Multiple locations.

Cons

Very hard to get things done, Numerous legacy IT systems.

4.0

Sep 29, 2025

Work-Life balance

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

good work life balance opportunities to grow by IJP Learning development

Cons

organisational structure changes rapidly due to cost cutting

3.0

Sep 29, 2025

Working at BT

Platform specialist

Recommend

CEO approval

Business Outlook

Pros

Option to join BT Shares Saving schemes. Discounted broadband, mobile and TV packages. Hybrid working (3 in the office and 2 days anywhere) For non management/professional grades the pay rises are better than management/professional grades.

Cons

Competitive salary (pay increases are no more than 0%-2.0%, for management/professional grades band D - F the pay salary is way below other IT/Telecom companies). 10% on target bonus (is all dependant on overall company/division and your performance - the bonus feels more like 4% than 10%) Huge range of flexible benefits including cycle to work, healthcare, season ticket loan. (this all depends on your grade, some of these benefits have been cut back or are useless) World-class training and development opportunities (this is mostly in-house training or online training like Linkedin) They are cutting back on most of their foreign investments or they are being sold off to other companies.

Viewing 406 - 408 of 10,830 Reviews

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Jobs at BT Group

Hardware Engineer

Chantilly, VA

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