BBVA reviews

I said that the training material was good, but what wasn't good was how disorganized my training was setup. I feel this directly reflects on the manager who, although was a very nice, knowledgeable person,they were not organized or as much of a leader as I feel a manager should be. I was not given an official trainer (my trainer had had years of banking experience and did know what they were doing in that reguard, but knew nothing about what being a training mentor entailed. I felt like I was leading my own training). Once I was finally trained and back at my own banking center, I quickly realized how lacks and preoccupied my manager really was. These qualities were positive in some ways (they certainly were not micromanaging) but it would have been nice to feel like we could count on the manager on a more consistent, day-to-day basis (they were out of the bank more often than not, or sitting behind a closed office door--even customers were upset with the manager's lack of availability. )

Anything for a buck, prone to decision making based solely on P&L without regard to human compassion and responsibility. Upper management can be untrustworthy and disconnected to front line job families. Poor leadership on this regional level. On a customer level, widespread bureauracracy and difficult to resolve serious problems. A lack of responsibility for problem ownership. Always a meeting or conference call or training and then they wonder why the manager isn't in the banking center-disconnected sometimes to logic. Never put a customer first and miss a training or conference call that will impact an impression on your DM! Clients are not priority.