Apple reviews

4.1

80% would recommend to a friend

(43,044 total reviews)
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Tim Cook

86% approve of CEO

73% positive business outlook

Apple has an employee rating of 4.1 out of 5 stars, based on 43,044 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Apple employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

43K reviews
5.0
Apr 20, 2008
Recommend
CEO approval
Business Outlook

Pros

Despite the fact that it all boils down to selling products, Apple makes me feel like I'm actually accomplishing something. I leave work every day with the feeling that I've changed and improved our customer's lives, which is very rewarding. The entire atmosphere of the company is really refreshing, and inspires employees to do a great job. Everyone who works there has a great sense of humor and there's not a single employee there that I don't like. The benefits and promotions are a big plus as well, as there are literally hundreds of companies giving big discounts to Apple employees. I always check Apple's list of partners before I make any electronics-related purchase, as 90 percent of them qualify for a discount. The most rewarding part of working at the Retail store is getting to be the person who introduces customers to the amazing technology that Apple comes up with. It's an incredible feeling when you open up whole new worlds of productivity and creativity to strangers.

Cons

As part of their intensive training, there are a few mandatory meetings every month that could possibly conflict with time off. The retail store is a customer service job, so you do have to interact with customers. Most of them are happy and are thrilled to see the awesome products, but occasionally you'll get some really pissy customers who have just had their computer fried and think you're to blame. Working at the front as a greeter can be pretty stressful and hectic, which really wear an employee out after a few hours. There really aren't too many downsides to the job, I really do love working there.

5.0
Apr 20, 2008
Recommend
CEO approval
Business Outlook

Pros

People who put in a set minimum number of hours in Apple retail can actually receive benefits and stock options! I personally didn't benefit from those pluses of working in Apple retail, but I am happy to say that Apple retail managers are extremely personable and accommodating. I worked a regular 9-to-5 job and took on the Apple job to help out with holiday bills. After the holiday season ended they allowed me to minimize my retail schedule to just once a week. Others in my position loved their jobs as well, and the best Mac Specialists were always recognized for whenever they went above and beyond. It was a fun place, and honestly, I only kept the weekend job because I liked the people so much.

Cons

Apple's a popular place with plenty of skeptics and crazy "I want to know the inside story" fanatics. Like any retail job, you've got to deal with some pretty offbeat and belligerent customers every once in a while. A popular question is "So when is X coming out?" Sometimes you feel like a holder of secrets because you just can't give information to customers. Other times, prospective customers treat you as if you are on a commission (which Mac Specialists are not), and their attitudes and pursuit for cheaper prices are geared to put you on the defensive. Working with those customers isn't a whole lot of fun, but it is a good challenge. Once when I was finished working with a difficult customer for two hours straight, my manager took me for a walk and bought me some tea to get it off my mind.

5.0
Apr 20, 2008
Recommend
CEO approval
Business Outlook

Pros

The soul of Apple, and it's strong point, is the people. Everyone you work with is proud and excited to be there. Everyone believes in the product(s) and are extremely knowledgeable about everything Apple. This was the first place I worked where everyone got along, where I made close friends with, and felt proud to be a part of. Working at the Apple Store isn't because you want to make money; it's because you want to spread the word about the product because its changed your life and you want to help others do the same. I love it when a first time Mac user comes in and realizes that there is something other than the mainstream PC that will not only work for them, but that they'll have fun with. I can't count the times when a customer makes the switch from PC to Mac (or even Zune to iPod) and they come back just to say "hi" or to tell us how great it's working for them. Apple employees are not regular retail workers. We are the rock stars of the retail world. When a customer comes in and asks where something is, we don't just point a finger in the opposite direction. We personally help out customers according to their needs and find them the best solution. It's a common thing to be on a first name basis with regular customers. I love welcoming people back to the store. They're surprised you remembered them from the one time you helped them out, and that you even remember their name and situation. Working with people at the Apple Store is on a personal level, and that is what makes our customer service excellent.

Cons

The only time I felt there was a downside to working at Apple was when it came for a promotion. Granted, working at Apple means growth and moving up. However, I felt that there were several times that there was favoritism going on, as far as promotions. There have been a couple of instances were those being promoted were very close with management, and many felt that the promotion was more deserved to another employee who worked longer or harder. Another similar situation that has happened before would be when an employee is promised a certain promotion or is "next in line" for an opening position, and then it is given to someone else.

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Glassdoor has 52,639 Apple reviews submitted anonymously by Apple employees. Read employee reviews and ratings on Glassdoor to decide if Apple is right for you.