American Express reviews

4.1

81% would recommend to a friend

(18,628 total reviews)
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Stephen J Squeri

89% approve of CEO

79% positive business outlook

American Express has an employee rating of 4.1 out of 5 stars, based on 18,628 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzas industry (3.7 stars).

Reviews by job title

19K reviews
3.0
Feb 10, 2010
Recommend
CEO approval
Business Outlook

Pros

-Some very smart people, but lots of mediocrity as well -Pretty good benefits, vacation is sacred -Focus on development, though favoritism and cliques often prevail in hiring decisions -Superior products, brand and customer service in an industry where there is no love lost between provider and customer -Community oriented -Many very capable senior leaders, though not the same story for middle management

Cons

-Bureaucracy is crippling; consensus driven, powerpoint culture leads to extremely long decision making processes -Technology is severely outdated (still on Lotus Notes and financial reporting systems are ancient) -Extremely risk averse -Obsessively focused on quarterly earnings

3.0
Feb 10, 2010
Recommend
CEO approval
Business Outlook

Pros

Work-life balance; Ability to rotate between jobs

Cons

Compensation, compensation, compensation; politics; lack of meritocracy

3.0
Feb 10, 2010

Good place to start

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good Benefits, Good Work/Life balance, Nice people to work with, lots of vacation time walking in the door, decent pay

Cons

Lots of bureaucracy, especially now that it's a bank. Lots of layoffs....100,000 people laid off in the last 7 years. Experienced senior people are regularly replaced by new people, especially ones brought into the company on visas. Most jobs already have moved overseas.

Viewing 18382 - 18384 of 18,628 Reviews

Glassdoor has 21,985 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.