American Express reviews

4.1

81% would recommend to a friend

(18,628 total reviews)
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Stephen J Squeri

89% approve of CEO

79% positive business outlook

American Express has an employee rating of 4.1 out of 5 stars, based on 18,628 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzas industry (3.7 stars).

Reviews by job title

19K reviews
4.0
Nov 12, 2009
Recommend
CEO approval
Business Outlook

Pros

Great marketing company with driven, intelligent employees and leaders. The corporate culture is relaxed and respects work-life balance at all levels. I can't say enough about the people. Amex employees are very social, involved and generally very nice people to work with. The company has a great reputation as a customer-focused marketing company. Innovation and creativity are valued and rewarded. Although the economy has had an effect on job mobility within the company, there is a strong culture of trying many roles within the company and this mobility is a key selling point for many employees.

Cons

Decision-by-consensus often means that projects move slowly. Upward mobility at the lower levels can be hindered by lack of MBA. Lately, job mobility has been stagnant, which has caused some employee unrest (this should free up soon.) Morale and corporate culture can vary dramatically by role, but even the "bad" groups are pretty good.

3.0
Nov 11, 2009

Good company, but little job security

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good place to work, a comfortable work environment, and generally low stress. Local management is fairly responsive. Average pay, good benefits package.

Cons

Lots of duplication of effort across different divisions, internal structure is highly complex and convoluted. Poor business conditions have led to layoffs across the firm so there is little job stability.

4.0
Nov 11, 2009

A great place to start a career

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Promotional opportunities, recognitions of achievements, the company's core beliefs (Blue Box Values).

Cons

A few bad apples that take a long time to get flushed out. American Express will not fire bad employees- they will just slowly transition them out (sort of like a splinter).

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Glassdoor has 21,985 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.