Does American Express pay their employees well?

According to anonymously submitted Glassdoor reviews, American Express employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at American Express. This rating has been stable over the past 12 months.

How satisfied are employees working at American Express?

82% of American Express employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated American Express 4.1 out of 5 for work life balance, 4.2 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at American Express?

Analyst (565) , Manager (543) , Software Engineer (504) , Director (492) , Business Analyst (438) , Customer Care Professional (437) , Customer Service Representative (416) , Senior Manager (390) , Senior Analyst (293) , Travel Consultant (288) , Assistant Manager (221) , Project Manager (219) , Team Leader (189) , Product Manager (181) , Financial Analyst (155)

What are the pros of working at American Express according to real employee reviews?

"There are always people and teams you can get along with and have a good work/life balance." ((in 2642 reviews)); "The benefits are great and the array of what you are eligible for is impressive." ((in 1558 reviews)); "Most of the people are great; I built great friendships with a lot of the people there." ((in 1012 reviews)); "Good pay and very free" ((in 774 reviews)); "Privileged for being part of Amex which 'had' good work culture once upon a time." ((in 657 reviews))

What are the cons of working at American Express according to real employee reviews?

"Low salary and increases" ((in 492 reviews)); "Poor management team leads will overlook blatant collection law violations to achieve their teams numbers even to the point of lying to their card members" ((in 435 reviews)); "So if your team manager is good then you are good and if you get a bad manager then life is hell." ((in 210 reviews)); "Limited growth opportunities and learning" ((in 115 reviews)); "5. All upper management do lot of politics and are afraid of employees who speaks truth they find reason to throw them out." ((in 80 reviews))

What are employees saying about American Express layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about American Express layoffs and their outlook for job security at American Express in 2026.

American Express reviews

4.1

82% would recommend to a friend

(18,675 total reviews)

Stephen J Squeri

89% approve of CEO

80% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

American Express has an employee rating of 4.1 out of 5 stars, based on 18,675 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzas industry (3.7 stars).

Reviews by job title

19K reviews

3.0

Oct 9, 2012

Great people but frustrating environment

Director

Recommend

CEO approval

Business Outlook

Pros

Employees are generally smart and nice and they always want the best for the company. Great brand in the market and outside partners respect the relationship. A strong leader can guide you through the organization - your leader is critical to your success.

Cons

Completely hierachical and frustratingly slow. Even a small project take six months and always has to happen right before the review cycle to matter. Senior leadership changes so much that it's impossible to understand the strategy or the organization. Re-orgs became so frequent that you could not get too attached to any team or project. A lot of strong people have gotten displaced.

4.0

Oct 7, 2012

Great place to work...

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Focus on leadership development, Diversity, and person development

Cons

Sometimes slow to make big decisions, too much focus on consensus, etc

4.0

Oct 6, 2012

Fulfilling and challenging

Global merchant services

Recommend

CEO approval

Business Outlook

Pros

Many opportunities for advancement and development

Cons

Better work schedules, as in more flexibility

Viewing 18028 - 18030 of 18,675 Reviews

Jobs at American Express

Payroll Clerk

Madrid

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Merchants Customer Service Representative - Dutch & English Speaker

Compliance Assistant, Merchant Acquiring & TPP Specialist – English Speaker

Madrid

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Inbound Sales - UK Market (Fixed-Term)

Madrid

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