Pros
Benefits are great! Vacation time given, exceeds any other place I've worked for, plus you can schedule an extra week you pay for through a salary deduction. You can schedule and manage your off time or sick time from home.
Cons
Micro managed beyond belief! You are constantly under a microscope. It doesn't matter if your performance was at the top for the last year or 2, or 5, it's all about your performance that month. If you don't reach your goals, you''re treated as if it's your 1st day on the job! It's all about the surveys sent in by the customers. Your performance is based on those surveys even if it was out of your control. If the customer notes that they were unhappy with a long wait time on the phone and gave a score that was less then"excellent," your performance for the month goes down. "Very good" on a survey WILL bring your score down! Anything less than a 9 or 10 on customer satisfaction, will also bring your numbers down for the month. Also, at times a survey is meant for someone else. Your team leader will listen to the phone calls with poor scores, and even if determined that you are the wrongful recipient of a survey, you are stuck with it. It cannot be removed from your stats. Basically, your goals are numbers driven and most of the time, out of your control.