Does American Express pay their employees well?

According to anonymously submitted Glassdoor reviews, American Express employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at American Express. This rating has been stable over the past 12 months.

How satisfied are employees working at American Express?

82% of American Express employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated American Express 4.1 out of 5 for work life balance, 4.2 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at American Express?

Analyst (565) , Manager (543) , Software Engineer (504) , Director (491) , Business Analyst (438) , Customer Care Professional (437) , Customer Service Representative (416) , Senior Manager (390) , Senior Analyst (293) , Travel Consultant (288) , Assistant Manager (221) , Project Manager (219) , Team Leader (189) , Product Manager (181) , Financial Analyst (155)

What are the pros of working at American Express according to real employee reviews?

"There are always people and teams you can get along with and have a good work/life balance." ((in 2642 reviews)); "The benefits are great and the array of what you are eligible for is impressive." ((in 1558 reviews)); "Most of the people are great; I built great friendships with a lot of the people there." ((in 1012 reviews)); "Good pay and very free" ((in 774 reviews)); "Privileged for being part of Amex which 'had' good work culture once upon a time." ((in 657 reviews))

What are the cons of working at American Express according to real employee reviews?

"Low salary and increases" ((in 492 reviews)); "Poor management team leads will overlook blatant collection law violations to achieve their teams numbers even to the point of lying to their card members" ((in 435 reviews)); "So if your team manager is good then you are good and if you get a bad manager then life is hell." ((in 210 reviews)); "Limited growth opportunities and learning" ((in 115 reviews)); "5. All upper management do lot of politics and are afraid of employees who speaks truth they find reason to throw them out." ((in 80 reviews))

What are employees saying about American Express layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about American Express layoffs and their outlook for job security at American Express in 2026.

American Express reviews

4.1

82% would recommend to a friend

(18,676 total reviews)

Stephen J Squeri

89% approve of CEO

80% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (18,676 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

American Express has an employee rating of 4.1 out of 5 stars, based on 18,676 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzas industry (3.7 stars).

Reviews by job title

19K reviews

1.0

Feb 14, 2015

Not upto the brand name

Dispute analyst

Recommend

CEO approval

Business Outlook

Pros

1) Brand Name 2) Nothing more...

Cons

1) Lot of ego in Management; no respect for frontline CCPs. Threat of termination and blocking of incentive payout are issued for no reason. 2) Lacks transparency 3) Though company claims to be "Equal opportunity employer", a lot is left to be desired. The internal movements are dependent largely on PR, favoritism and politics. No feedback shared to explain the rejection// opportunity areas to te applicant. 4) Tremendous work pressure with unsatisfactory payouts. 5) Lack of acknowledgement of efforts. 6) Highly unstable. Ad-hoc decisions are taken and implemented without carefully evaluating the consequences. Results in utter chaos. 7) Non-existent benefits (considering American Express Brand name) 8) Transport system is utter chaos

1.0

Jan 26, 2015

Technically Challenged

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

American Express has good health care benefits There is an effort to shift the culture to a more software development friendly environment but they are far from where they need to be.

Cons

Way too much bureaucracy in attempting to do basic technical activities. Getting a working laptop can take weeks and approvals for standard development software requires VP approval for admin rights. Allocating development, test, and production environments can literally take months. Many of the decision makers are not technically qualified. Layoffs are common. Resources are spread way too thin. Funding for projects is based on waterfall but execution is based on agile. The review system blows if you are not on a funded project.. Project executions are often based of tactical funding decisions resulting in long term rework.

1.0

Dec 31, 2014

credit

Credit analyst

Recommend

CEO approval

Business Outlook

Pros

good pay, good bonuses when they don't take them away due to vocm (customer surveys)

Cons

policies are ridiculous, favorites are chosen for promotions- not based on skill, constantly being threatened with your job, majority of dept always on counseling for some reason, management does not back up the employees

Viewing 592 - 594 of 18,676 Reviews

Jobs at American Express

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Inbound Sales - UK Market (Fixed-Term)

Compliance Assistant, Merchant Acquiring & TPP Specialist – English Speaker

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