American Express reviews

4.1

82% would recommend to a friend

(18,659 total reviews)
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Stephen J Squeri

89% approve of CEO

80% positive business outlook

American Express has an employee rating of 4.1 out of 5 stars, based on 18,659 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzas industry (3.7 stars).

Reviews by job title

19K reviews
3.0
Jun 21, 2017

Meh.

Recommend
CEO approval
Business Outlook

Pros

- Good benefits (especially expanded maternity/paternity leave) - Promotes philanthropy and volunteering (even during business hours) - Varied employee networks you can join to expand your network, gain skills, etc - Cheap cafeteria (in NYC office) - Fitness center / nurse in building (in NYC office) - Flexibility for remote work (dependent upon your team/manager) - Flexibility to change roles within the organization

Cons

- Company relies on its brand more than actually having products people value - Many "lifers" who sometimes lack the perspective of how other companies run more efficiently than us - Technology is mostly outsourced to poor (read: cheap) contracting companies - Product Management is mostly run by inexperienced people who offer little to no coaching for their teams - While you can move within the organization, it's mostly in lateral roles (where compensation changes minimally if at all) - Huge passive aggressive culture; better to be "nice" (even if it means you are ineffective) so you get a good review/bonus - Many are looking to get a "win" under their belt to catapult them to a higher role rather than create good products; launching something (anything) is more important than launching with quality. - Professional development is severely lacking; if you don't have a good manager, it might even be non-existent.

2.0
Jun 16, 2017
Recommend
CEO approval
Business Outlook

Pros

Good educational benefits, with reasonable flexibility and fine work-life balance. Interesting international and cross-functional opportunities to expand professional outlook and network.

Cons

It's a company in clear decline, with a business model under significant challenge, and with a corporate culture which has created an environment where bullying and inappropriate behaviours are tolerated. Poor leadership team.

2.0
Feb 5, 2017

Too many people from India

Recommend
CEO approval
Business Outlook

Pros

- learning about leadership & management

Cons

- too many Indian people. They destroy the culture of the company. Amex even promotes them to leadership positions where they are allowed to lead other people. They come from India (cheap labor) where women are not respected and have problems adapting to the western culture. Don't consider employment at American Express if you are a woman as the Indian men will do whatever it takes to ensure you won't have a career. - sexual harassment cases by non-western men are excused and the victims are asked to leave the firm while the leaders can stay.

Viewing 547 - 549 of 18,659 Reviews

Glassdoor has 22,018 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.