Does American Express pay their employees well?

According to anonymously submitted Glassdoor reviews, American Express employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at American Express. This rating has been stable over the past 12 months.

How satisfied are employees working at American Express?

82% of American Express employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated American Express 4.1 out of 5 for work life balance, 4.2 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at American Express?

Analyst (565) , Manager (541) , Software Engineer (504) , Director (491) , Business Analyst (438) , Customer Care Professional (437) , Customer Service Representative (415) , Senior Manager (390) , Senior Analyst (292) , Travel Consultant (288) , Assistant Manager (221) , Project Manager (219) , Team Leader (189) , Product Manager (180) , Financial Analyst (155)

What are the pros of working at American Express according to real employee reviews?

"There are always people and teams you can get along with and have a good work/life balance." ((in 2672 reviews)); "Employees have autonomy to achieve in a results driven culture and great flexibility provided to staff in my area;" ((in 1622 reviews)); "The benefits are great and the array of what you are eligible for is impressive." ((in 1558 reviews)); "Most of the people are great; I built great friendships with a lot of the people there." ((in 1005 reviews)); "Pay was good and laid back work" ((in 779 reviews))

What are the cons of working at American Express according to real employee reviews?

"Low salaries and not a lot of promotion options" ((in 495 reviews)); "Poor management team leads will overlook blatant collection law violations to achieve their teams numbers even to the point of lying to their card members" ((in 438 reviews)); "So if your team manager is good then you are good and if you get a bad manager then life is hell." ((in 204 reviews)); "Limited growth opportunities and learning" ((in 113 reviews)); "too much office politics leads to too many incompetent employees that bypass company policies." ((in 93 reviews))

What are employees saying about American Express layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about American Express layoffs and their outlook for job security at American Express in 2026.

American Express reviews

4.1

82% would recommend to a friend

(18,659 total reviews)

Stephen J Squeri

89% approve of CEO

80% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (18,659 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

American Express has an employee rating of 4.1 out of 5 stars, based on 18,659 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzas industry (3.7 stars).

Reviews by job title

19K reviews

4.0

Aug 14, 2017

American Express Various Positions

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Amex is a great company to work for. I learned a lot during my 18 year tenure and met a lot of smart, wonderful people. There are ample opportunities for training and mentoring and advancement if you're able to meet the standards and produce.

Cons

Work-life balance can be tough. Although W-L is promoted, the job expectations and deliverables are very high, so you put a lot in to be a high performer. On occasion you find senior leaders who have personal agendas and who are not truly living the Blue Box Values, but are merely trying to carve a career for themselves.

2.0

Aug 9, 2017

Business Analyst

Business analyst

Recommend

CEO approval

Business Outlook

Pros

Working from home, paternity leave.

Cons

Low pay, no career path.

4.0

Jul 20, 2017

Great company, but may layoffs

Business architect

Recommend

CEO approval

Business Outlook

Pros

Impressive benefits package, job flexibility, the ability to work in many aspects of the company

Cons

There have been many layoffs and they don't seem to be very targeted, more like "we need to drop X% of costs." It sometimes feels like the company is so focused on being diverse that not being a minority is a liability.

Viewing 541 - 543 of 18,659 Reviews

Jobs at American Express

Merchants Customer Service Representative - Dutch & English Speaker

Madrid

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Analyst- AML Compliance