American Express reviews

4.1

82% would recommend to a friend

(18,658 total reviews)
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Stephen J Squeri

89% approve of CEO

80% positive business outlook

American Express has an employee rating of 4.1 out of 5 stars, based on 18,658 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzas industry (3.7 stars).

Reviews by job title

19K reviews
3.0
Dec 12, 2017
Recommend
CEO approval
Business Outlook

Pros

Working for a well respected global corporation.

Cons

Micro-management, metrics that don't hold the highest levels accountable for the customer experience, training has been reduced and is ineffective, employees are seen as numbers but are expected to deliver world class service.

2.0
Nov 14, 2017

Travel Counselor

Recommend
CEO approval
Business Outlook

Pros

Company benefits are excellent. Other departments in the company are great. Cafeteria is convenient.

Cons

Lack of management support. Perks to the job are a plus but you never get to use them. Very stressful job. Customer surveys are great if you do an excellent job. However, if you get a survey back for someone that you didn't help, they do not take this survey out of away from your rating. Impossible to meet or exceed the goals that are expected. Do not recommend being a Travel Counselor for this company.

Viewing 535 - 537 of 18,658 Reviews

Glassdoor has 22,017 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.