American Express reviews

4.1

82% would recommend to a friend

(18,653 total reviews)
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Stephen J Squeri

89% approve of CEO

79% positive business outlook

American Express has an employee rating of 4.1 out of 5 stars, based on 18,653 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzas industry (3.7 stars).

Reviews by job title

19K reviews
3.0
Aug 5, 2018

Customers care professional

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great benefits and bonus clean environment

Cons

Lots of stress, unrealistic metric criteria

1.0
Aug 5, 2018

Do not work here!!!

Recommend
CEO approval
Business Outlook

Pros

Overtime Incentive Amazing co-workers Free hotel stays

Cons

Stressful environment Unfair and unrealistic statistics and metrics The use of the "Recommend to Friend (RTF)" system to measure performance Blame assignment for issues beyond your control Constant change in policies - hard to keep up!

1.0
Jun 28, 2018

Felt like a dying company

Recommend
CEO approval
Business Outlook

Pros

- Employees are treated with respect - Good work life balance

Cons

- The mid-level leaders (VPs, Directors) just do things to please the senior leaders in the NY HQ. There is no initiative to do anything innovative or creative beyond meeting short term profit goals. - LOT of politics. Promotions are strictly based on favoritism and tenure. - Ancient technology and systems - Most people hate their jobs. Creates an environment of low morale and high turnover. - Low pay

Viewing 526 - 528 of 18,653 Reviews

Glassdoor has 22,012 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.