Does American Express pay their employees well?

According to anonymously submitted Glassdoor reviews, American Express employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at American Express. This rating has been stable over the past 12 months.

How satisfied are employees working at American Express?

82% of American Express employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated American Express 4.1 out of 5 for work life balance, 4.1 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at American Express?

Analyst (565) , Manager (540) , Software Engineer (504) , Director (491) , Business Analyst (438) , Customer Care Professional (437) , Customer Service Representative (415) , Senior Manager (390) , Senior Analyst (291) , Travel Consultant (288) , Assistant Manager (221) , Project Manager (219) , Team Leader (189) , Product Manager (180) , Financial Analyst (155)

What are the pros of working at American Express according to real employee reviews?

"There are always people and teams you can get along with and have a good work/life balance." ((in 2634 reviews)); "Employees have autonomy to achieve in a results driven culture and great flexibility provided to staff in my area;" ((in 1626 reviews)); "The benefits are great and the array of what you are eligible for is impressive." ((in 1591 reviews)); "Most of the people are great; I built great friendships with a lot of the people there." ((in 1018 reviews)); "Good pay and very free" ((in 767 reviews))

What are the cons of working at American Express according to real employee reviews?

"low salary not tech oriented" ((in 481 reviews)); "Poor management team leads will overlook blatant collection law violations to achieve their teams numbers even to the point of lying to their card members" ((in 434 reviews)); "So if your team manager is good then you are good and if you get a bad manager then life is hell." ((in 205 reviews)); "Limited growth opportunities and learning" ((in 118 reviews)); "too much office politics leads to too many incompetent employees that bypass company policies." ((in 87 reviews))

What are employees saying about American Express layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about American Express layoffs and their outlook for job security at American Express in 2026.

American Express reviews

4.1

82% would recommend to a friend

(18,653 total reviews)

Stephen J Squeri

89% approve of CEO

79% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (18,653 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

American Express has an employee rating of 4.1 out of 5 stars, based on 18,653 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzas industry (3.7 stars).

Reviews by job title

19K reviews

1.0

Feb 24, 2021

Poor leadership, bad culture, worse employee satisfaction

Tpm manager

Recommend

CEO approval

Business Outlook

Pros

Well they pay you at par with other Tech companies out there. You will learn a lot if you are interested about Fintech and customer service

Cons

With the new leadership 90% Asians. It's all politics. Who knows who. If you want to rise who all do you know. How well can you please your leaders. To get work aligned and prioritize the constant need for escalations No respect for human life or time or commitments. No work life balance. I am saying this as I have seen this company change, I worked there for more than 10years until I realized it is horrible beyond words

2.0

Jan 23, 2021

Good but got crazy for diversity

Senior software engineer

Recommend

CEO approval

Business Outlook

Pros

Good salary and high bonus starting from 12%. Possibility to learn a lot inside.

Cons

Investment on external learning are scarce, they exist only on papers. Company has gone nut for diversity and inclusion starting silently to consider candidates and promotions based on race/gender/orientation rather than merit. Executive management has created a strong inequality foundation in sake of marketing the diversity and inclusion outside.

1.0

Jan 13, 2021

Culture transformation required

Portfolio manager

Recommend

CEO approval

Business Outlook

Pros

Large organization with many opportunity to move around

Cons

Leader like to proclaim the organization as whole is build on relationships. However, this is hidden code to describe a organization that’s that thrives on dysfunctional internal competition, narcissism, and passive aggressive behaviors that’s driven top down from leadership. Process based roles are not valued at Amex; This include scrum master, RTEs, project manager, portfolio managers. I would rate career growth 1 on a scale of 1- 10 for these type roles regardless of level. Management despise agile data and metrics that limits their ability to own the true performance narrative. Product and technology Delivery commitments/dates are use rarely meet as a result of mismanagement and over commitment of scrum teams and agile release trains capacity. This is driven by senior department leadership.

Viewing 499 - 501 of 18,653 Reviews

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