American Express reviews

4.1

82% would recommend to a friend

(18,648 total reviews)
avatar

Stephen J Squeri

89% approve of CEO

79% positive business outlook

American Express has an employee rating of 4.1 out of 5 stars, based on 18,648 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzas industry (3.7 stars).

Reviews by job title

19K reviews
2.0
Jan 5, 2023
Recommend
CEO approval
Business Outlook

Pros

Work life balance PTO Sick days

Cons

Training is non existent Very high turnover rate due to leadership not properly providing resources to successfully sell products. Many internal resources can only be found if you have the ability to connect with some of the veteran sales people. Problem is there are tons of politics that will typically prevent that. Customer service isn’t the top priority, majority of the cards you successfully sell result in fall out due to a very poor process / low product understanding throughout the entire department. Department also has extremely consistent payroll issues that very rarely result in you getting paid. I’ve only worked at the company for less than a year. Since starting over 6 people I started with never received commissions / sign on bonuses. If you contact payroll they tell you contact your boss, when you contact your boss they tell you they’ll look into it and you never get paid. Extremely shady practices around the commission plan. They paint the picture when you’re hired that this is a 6 figure opportunity, once you’re in the role long enough you’ll realize it’s barely possible due to the inconsistency of payouts, absurd amount of compliance rules which are designed to dock your checks, and the non existent support from leadership.

1.0
Jan 3, 2023
Recommend
CEO approval
Business Outlook

Pros

I have nothing positive to say about American Express. I hate this job.

Cons

There is a different answer for every scenario. Everything is a convoluted mess. Restrictions to modify reservations after they were booked puts us in a bad position with the customer. There is no attainable bonus as the phone metrics are unrealistic.

5.0
Nov 14, 2022

Travel Consultant

Recommend
CEO approval
Business Outlook

Pros

Great Pay Great Benefits Benefits starts day 1

Cons

Goal metrics was not easy to hit with certain calls. Even if you transfer a customer to a different department and they have a bad experience. The customer gets a survey on you, but you get the bad rating even though you had a good call. It takes good surveys to detract 1 bad survey.

Viewing 481 - 483 of 18,648 Reviews

Glassdoor has 22,007 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.